• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Communication in Boots.

Extracts from this document...

Introduction

P4. Communication is essential in any business and is vital for the business to be successful. Boots and their employee's communicate in both formal and informal ways. During working hours communication between a boss and his/her employee would be formal, as it is concerned with work. This includes meetings, written memos and telephone conversations and reports would be formal or formally presented. But if it was during a lunch hour or out of work time, I would believe the communication would still be formal to a certain extent, but not as formal as it is their own time and can do as they wish unlike at work they must obey members of staff above them. ...read more.

Middle

encourage feed back which is from the staff at the end of the hierarchy usually the operatives up to the senior managers, informing the managers of their views and alternative ideas. Supervisors to Employees or Employees to senior managers (feedback) 1 Also vertical communication could be used to praise to an employee of a job well done this is one of the methods Boots use to help motivate employees. 2 Feedback from employees on new working methods, response to surveys or questionnaires, and employees may also give their own opinions and suggest methods which may be more suitable. 3 Quasi- vertical communication is where staff representatives have direct contact and dealings with their line managers or senior managers. ...read more.

Conclusion

Written Communication may be sent by mail or transmitted electronically. They can include illustrations or graphics as well as text. A letter is the most obvious example of a business communication. Others include telephone messages, notices on notice boards, newsletters and reports. Brochures and catalogues advertising products are also a form of written communication. Documents accompanying a purchase or sale communicate information about the price and the product or service that has been brought Written communication is basically words on a sheet of paper. There are many methods of written communication which can be either formal or informal. There many types of communications: Internal External Internal External Telephone Telephone Memo Letter Voicemail Voicemail Email Email Pager Answering machine Telephone message Fax Private radio Direct conversation Report Form Direct conversation Meeting Summary Brochure Meeting Interview Staff newsletter Invitation Interview Presentation Notice Sales documents Presentation ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a star student thought of this essay

3 star(s)

Response to the question

In summary, the report states a number of different methods Boots would use to communicate to their consumer's and employee's. This is quite good, however more detail is needed. The report uses the case study of Boots. However the report ...

Read full review

Response to the question

In summary, the report states a number of different methods Boots would use to communicate to their consumer's and employee's. This is quite good, however more detail is needed. The report uses the case study of Boots. However the report doesn't state what Boots is? I understand that this is a retailer high-street store, however this may not be clear to the examiner.

Level of analysis

The section 'Oral Communication' is quite good. As this clears defines the term, and gives their opinion. The report can have opinions, as long as there are justified, and the student has given their reasoning to this. This paragraph of the report, would gain high marks. The section 'Written Communication' is lacking some detail, as this mentions how letters can be used. However letters are not commonly used within business, and their could state 'However letters are not commonly used in the majority of business's, as I've mentioned above businesses can also use e-mails'. This would show the examiner understanding of how business work at this stage of technology.

Quality of writing

The technical term 'Lateral Communication' is quite unclear. The student has tried to explain this, however the description is quite poor. This will need to be re-written, as this will show the examiner poor understanding of what this term means. On the flip side, the term 'Vertical Communication' is explained well and the examiner will most likely read this with ease.


Did you find this review helpful? Join our team of reviewers and help other students learn

Reviewed by danielbeal 23/02/2012

Read less
Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Marked by a teacher

    I have been asked to create an ICT solution for a local events and ...

    this is because now people don?t have time to read the literature they are given. Improvements could be made here by digitising the forms of advertising by transferring the contents of leaflets onto for example a twitter account or a facebook page/ online blog etc.

  2. Kenwood - Functions and objectives

    Improve operational processes * Help the rest of the business and its customers As Kenwood want to carry on serving the needs of peoples changing lifestyles they will research the fast growing developing home appliance markets so they can suit customer wants, needs and requirements.

  1. Feasibility Report

    To pass on materials i.e. customers orders, are stored on paper or floppy disk. Lastly once a customer places an order, they do not receive an invoice, so in return the customer won't pay for their order. List Of Objectives o Company would like to improve their profit margin.

  2. ict as level coursework

    I will create a system where the employee will fill out details of the client whilst on the phone to them. Input Processing Output Title Drop down list Mr, Mrs, Ms, Miss, Dr Forename Text box-validation check Forename Surname Text box-validation check Surname Address 1 Text box-validation check House number

  1. A2 ICT CouseWork

    What can be done to reduce these Problems? An online website works like a large promotion for the Business; it promotes what we do, (we sell different services) and where we are (business Details). Meaning that customers now have many more ways of contacting us and finding out about our

  2. The Digital Divide is used to describe the progressively growing gap between those who ...

    There are varying methods of digital disadvantage for example lower internet speeds, higher priced internet connections etc. The question of is the gap widening or narrowing always is put into perspective. From a UK report the government is addressing the issue and is working towards narrowing the digital divide within the UK.

  1. What is Non-verbal (NVC) Communication?

    clothing cues, food products, artificial colours and tastes, media images and computer-graphic displays.) Non-verbal cues include all expressive signs, signals, and cues (audio, visual, tactile, chemical, etc.-which are used to send and receive messages apart from manual sign language and speech.

  2. The Impact of Mobile Phones on social Interaction

    This statement by Hellstrom is based upon the unprecedented growth that the mobile phone industry has experienced in the last 5 years. This growth is reflected in a recent BBC online new report entitled the future is mobile (3), which shows that over 50% of Britain's population now owns a mobile phone.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work