• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Communication in Boots.

Extracts from this document...

Introduction

P4. Communication is essential in any business and is vital for the business to be successful. Boots and their employee's communicate in both formal and informal ways. During working hours communication between a boss and his/her employee would be formal, as it is concerned with work. This includes meetings, written memos and telephone conversations and reports would be formal or formally presented. But if it was during a lunch hour or out of work time, I would believe the communication would still be formal to a certain extent, but not as formal as it is their own time and can do as they wish unlike at work they must obey members of staff above them. ...read more.

Middle

encourage feed back which is from the staff at the end of the hierarchy usually the operatives up to the senior managers, informing the managers of their views and alternative ideas. Supervisors to Employees or Employees to senior managers (feedback) 1 Also vertical communication could be used to praise to an employee of a job well done this is one of the methods Boots use to help motivate employees. 2 Feedback from employees on new working methods, response to surveys or questionnaires, and employees may also give their own opinions and suggest methods which may be more suitable. 3 Quasi- vertical communication is where staff representatives have direct contact and dealings with their line managers or senior managers. ...read more.

Conclusion

Written Communication may be sent by mail or transmitted electronically. They can include illustrations or graphics as well as text. A letter is the most obvious example of a business communication. Others include telephone messages, notices on notice boards, newsletters and reports. Brochures and catalogues advertising products are also a form of written communication. Documents accompanying a purchase or sale communicate information about the price and the product or service that has been brought Written communication is basically words on a sheet of paper. There are many methods of written communication which can be either formal or informal. There many types of communications: Internal External Internal External Telephone Telephone Memo Letter Voicemail Voicemail Email Email Pager Answering machine Telephone message Fax Private radio Direct conversation Report Form Direct conversation Meeting Summary Brochure Meeting Interview Staff newsletter Invitation Interview Presentation Notice Sales documents Presentation ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a star student thought of this essay

3 star(s)

Response to the question

In summary, the report states a number of different methods Boots would use to communicate to their consumer's and employee's. This is quite good, however more detail is needed. The report uses the case study of Boots. However the report ...

Read full review

Response to the question

In summary, the report states a number of different methods Boots would use to communicate to their consumer's and employee's. This is quite good, however more detail is needed. The report uses the case study of Boots. However the report doesn't state what Boots is? I understand that this is a retailer high-street store, however this may not be clear to the examiner.

Level of analysis

The section 'Oral Communication' is quite good. As this clears defines the term, and gives their opinion. The report can have opinions, as long as there are justified, and the student has given their reasoning to this. This paragraph of the report, would gain high marks. The section 'Written Communication' is lacking some detail, as this mentions how letters can be used. However letters are not commonly used within business, and their could state 'However letters are not commonly used in the majority of business's, as I've mentioned above businesses can also use e-mails'. This would show the examiner understanding of how business work at this stage of technology.

Quality of writing

The technical term 'Lateral Communication' is quite unclear. The student has tried to explain this, however the description is quite poor. This will need to be re-written, as this will show the examiner poor understanding of what this term means. On the flip side, the term 'Vertical Communication' is explained well and the examiner will most likely read this with ease.


Did you find this review helpful? Join our team of reviewers and help other students learn

Reviewed by danielbeal 23/02/2012

Read less
Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Feasibility Report

    This is not enough, other options should be available, online order form, text messaging. Changes made to customer's orders are not being auctioned or implemented, this can result in lose of revenue and regular business orders. The owner has to drive between the two sites every day.

  2. Assignment 1 unit 7 Security Assessment Report (.coursework.info)

    External threats External threats could be if the aggrieved IT Manager had a password for the computer system and it hadn't been changed since he left. He could enter the Company's system via the internet. He could access the files on the Computer system and delete, edit or change files.

  1. System Analysis and Design Assignment

    Pick a time and place which is suitable. Detailed questions may be asked with the opportunity to discuss further points. The answers given may be incomplete, misleading or not relevant. The answers given may be as expected (but not what really happens).

  2. A2 ICT CouseWork

    doing so she earned a broader understanding of IT which she would later develop into a passion. After several years of studying Home economics and IT at south Devon college she finally finished with exceptional results (A,B) at the age 19.

  1. ict as level coursework

    has access to the files as they are not in a secure place meaning that customer information can be accessed by unauthorised people. The solution In order to overcome these fundamental problems I will create a user interface. The system will enable the user to choose one of the following

  2. The Impact of Mobile Phones on social Interaction

    This statement by Hellstrom is based upon the unprecedented growth that the mobile phone industry has experienced in the last 5 years. This growth is reflected in a recent BBC online new report entitled the future is mobile (3), which shows that over 50% of Britain's population now owns a mobile phone.

  1. Communication & Employability Skills for IT. OCR Cambridge Technicals Unit 1 LO1-P1

    Body Language- This is having the ability to communicate with other employees and customers through without using verbal communication. Examples are using hand gestures to show and emphasis a point such as a thumps up to show that it is correct.

  2. Applied ICT in business scenario answers

    master file Name, date of birth, day he entered the company, money paid and job title. (3) (ii) transaction file(1) (b) Using examples, describe the contents of the financial reports that will be produced when creating payslips. Information about each employee of the company, information of each department, information about

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work