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Unit 1 business at Work How ICT is used within the Organisation

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Introduction

Unit 1 business at Work How ICT is used within the Organisation ICT is used in all businesses nowadays with more and more new and improved types of ICT be introduced all the time. ICT is a benefit to a business as they will not have to do everything manually. ICT has revolutionised businesses abilities to store, retrieve and send data to any user. The communication network in a business is concerned with the movement of data between one part of an organisation and another. ICT is used in all parts of the workforce within Sainsbury's with the most recognisable being that off the EPOS or checkouts. All functions of the business will have different types of ICT being used in different ways. ICT has improved the workplace greatly as now everything can be done automatically for example when a product is scanned at the EPOS this information is sent from the checkout to a computer in the main office telling the computer that one of these products has been sold. This will speed up the process of ordering goods greatly. Throughout this assignment I shall be discussing different types of ICT throughout the business and how it affects the business. Internal Methods of Communication Using ICT Internal communication is communication that takes place within the business. Before continuing with internal methods of communication I shall give a brief description of the two forms of internal computer networks in organisations that are at the heart of modern technology. One of them is called Peer to Peer and the other Client/Server Networks. Peer to Peer This is where the networks are designed to serve the employees with similar status in an organisation. You can find these in organisations where there is a considerable blurring of the hierarchy and in which there is a teamwork approach to work. Each workstation in this network can use the resources o any other workstation. ...read more.

Middle

* Intranet - Again it is the same for the managers as it is for employees for benefits of the Sainsbury's Intranet site. Managers of Sainsbury's also have access to the Sainsbury's Intranet site at any time and can view information for example sent from the Chief Executive to all managers on different topics. Also materials from the site may help managers become more motivated in their work and gain job satisfaction such information on bonuses or special discount within the store. * Internal Phone System - Managers have the benefit of being able to get in contact with any member of staff within the workplace without having to go look for them. This gets work done faster within the workplace and everyone can contact anyone within the workplace at any time. * EPOS - Managers are very rarely on the checkouts but when they do they have the same benefits as employees. When they sign on they can be given messages through the system to their till. However it is usually managers who input these messages and so they already know they will receive information when they sign on. * Tannoy - Yet again the mangers have the same advantages as he employees for this method of communication. Managers have the benefit f contacting anyone or themselves being contacted at any time within the workplace. The following are the negative effects internal methods of communication have on managers: * EPOS - Training costs are the major drawback here for EPOS. Everyone in the workforce has to be trained on EPOS including all management. It would be less expensive if only the customer service assistants were trained on the EPOS. Again health and safety is an issue. I f a member of management is at an EPOS for a long period of time looking at the screen they may strain their eyes. * Tannoy - Again management have to be trained on this system which will also lead to training costs. ...read more.

Conclusion

* Email - Shareholders are able to email Sainsbury's to enquire about dividends or share price at any time. Now I am going to give the negative points for the shareholder and external methods of communication using ICT: * Internet - Shareholders will be able to receive more information form the Sainsbury's intranet site than the public site. This is because the intranet site will store more important information as it is an internal source of communication. * Email - Again if shareholders were to enquire about dividends through email they may not receive any information back. This is not a very reliable source of communication. Thirdly I am going to take the Suppliers and discuss the positive and negative points about external methods of communication using ICT. The following are the positives effects of external communications using ICT for Suppliers: * Telephone - Suppliers are able to get in touch with Sainsbury's at any time for the purpose of distributing goods and gain information on what has to be delivered at what time. * Fax - Forms that need to be signed can be sent to Sainsbury's through fax from the supplier. This will speed up the process rather than sending through post. * Email - The supplier can email Sainsbury's details about stock and deliveries and what time deliveries will be arriving at. * EDI - This speeds up the process massively for the supplier as all the information on stock will come automatically. This will lead to the goods being delivered 'Just In Time' to Sainsbury's Now I am going to give the negative points for the supplier and external methods of communication using ICT: * Internet - The supplier does not get information from the internet on stock levels so the internet is of no help to them. * Videoconferencing - The Supplier does not take part in the method of videoconferencing so do not have the opportunity to learn w skills of communication. ?? ?? ?? ?? Glen Montgomery ...read more.

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