• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Unit 1: Principles of Personal Responsibilities and Working in a Business Environment

Extracts from this document...

Introduction

´╗┐Level 2 Apprenticeship in Business and Administration Technical Certificate Unit 1: Principles of Personal Responsibilities and Working in a Business Environment 1. Effective communication is a significant aspect in customer service, in order to build good relationships with people who are dealt with internally and externally it is essential that effective communication is a skill that is used as it helps to create a positive atmosphere and also encourages open discussion. There are many different communication methods; communication is something that can be done verbally, non ? verbally or through writing. Verbal communication can be done through two different ways, one way is through face to face communication and another is through telephone calls. The advantage of verbal communication is that the opportunity for immediate feedback is available which is beneficial as it can be confirmed that the message was understood. However, this is only an advantage if the message is properly understood. The other method of communication is through non ? verbal communication, this is something that can be done through facial expressions or body language. Although it may not seem so, facial expressions are responsible for a huge proportion of communication as just by smiling or frowning substantial amount of information can be conveyed. Body language is also something that can determine the attitude or feeling of a person. The final method of communication is written communication. There are many different ways of applying written communication, one of which is through email and the other is through writing a letter. ...read more.

Middle

Honesty and consideration not only shows other staff within the workplace how effective another employee is but it also helps to give individuals value within the workplace as if employees are known for their honesty and consideration in return they earn respect from staff. However, if an individual is not able to incorporate honesty into their job there can be severe consequences which can also include the loss of their job. 5.1) The purpose of meeting work standards and deadlines when completing tasks is that it shows individuals as more efficient and reliable therefore if a task is needed to be done they can be trusted enough to do the task. Also, it is important that the work that is being produced is done to the best possible standard in order to meet the requirements of the person who set the task. By not meeting work standards and deadlines it can also cause problems within the business environment as the work set may not just be for the person who set the task and there may also be someone else waiting for the work. 5.2) The ways in which work can be planned is by using resources such as a schedule or a diary in order to limit the time that is taken to complete the task so if there is another task that needs to be completed there is enough time to complete it. Another method that can be used to plan work is by separating urgent work and routine work, by doing so it gives the advantage of completing work that must be done and doing other work that may not be so urgent afterwards. ...read more.

Conclusion

A way in which this problem can be dealt with is by finding another photocopier that is available. Another option could be to go to another department and politely ask whether or not their photocopier is available and if it can be used. Another difficulty may be that there may be communication difficulties between colleagues for which reason they may not be able to understand each other. The way in which this could be dealt with could be to try and talk more slowly so that it is easier for them to understand what is being said. Another option could be an interpreter, however, that could be a costly investment. 7.3) Within a big organisation there can be a lot of work to be done throughout one day and therefore mistakes can be made very easily. However, if a mistake has been made it should be reported to a member of staff so that they are able to correct it within the right time. Responsibility of task is given to an employee because they are considered trustworthy enough to carry out that task. If a task has been done incorrectly it can be difficult to tell someone else in fear of being told off. However, as an employee it should be considered dutiful to tell another member of staff about a mistake that may have occurred. This is because the task maybe something that needs to be sent to another organisation therefore if it is incorrect, a negative image of the organisation may be created which can essentially take part in losing important links that may be significant in the running of the business. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Marked by a teacher

    NVQ level 2 unit 2 Business Administration. Worksheet on Principles of providing administrative services

    5 star(s)

    Complete the table below with the following information: 1. At least two examples of internal mail services that are available to organisations 2. At least two examples of external mail services that are available to organisations Internal mail services External mail services 1.Intranet for electronic mail 1.

  2. NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 201

    * Speak clearly and confidently. KNOWLEDGE QUESTIONS AND ANSWERS NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 201 * Check that they are in order, for instance if you are speaking about pervious jobs over the last 5 years. The first job that you had would go at the top and your present or previous job would be at the bottom.

  1. Business Studies- Unit 1- Stakeholders

    be more capital, try to pay the employees of their business as little as possible and also want such productivity hindrances as sick-days, holidays and annual leave to be minimal. Contrastingly, employees obviously wish for the highest salary possible with the minimal work hours to earn it.

  2. Business Studies- Unit 1- Organisational Structures

    which is responsible for the entire matrix and manages the two separate chains of command. He is the most critical individual of the entire matrix due to the very wide span of control that they are responsible for. The second factor that defines a matrix is that beneath the top manager there are two team managers.

  1. Certificate in Principles of Business and Administration (Level 2) Unit Five: Principles of Supporting ...

    ________________ Section 3 ? Understand how to deal with problems encountered when supporting a business event 1. What are the main types of problems that may occur when supporting a business event? You should include at least three different types of problems in your answer.

  2. Certificate in Principles of Business and Administration (Level 2) Unit Four: Principles of Supporting ...

    Working with others also allows positivity and openness, a unified approach to change, and an inclusive work environment, where nobody feels isolated. ________________ Section 3 ? Understand how to respond to change in a business environment 1. In relation to your current business environment (or one that you are familiar with): 1.

  1. How Sainsburys have adapted to their business environment

    ham and bacon, poultry and game, fresh meats, cooked meat and groceries. It was an unique concept at the 1900's which shows its innovative thinking from its startup. A company's store location plays an important role in its business. In the case of Sainsbury's, it has always chosen a central

  2. Business Studies- Unit 1- Business Ownership

    Advantages- There are few legal formalities in setting up a partnership business, which makes starting one simple and quick for anybody. The workload is shared between the partners and if the partners come to an agreement or are friends, they tend to be flexible with one another- which makes the job less stressful.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work