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Unit 1: Principles of Personal Responsibilities and Working in a Business Environment

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Introduction

´╗┐Level 2 Apprenticeship in Business and Administration Technical Certificate Unit 1: Principles of Personal Responsibilities and Working in a Business Environment 1. Effective communication is a significant aspect in customer service, in order to build good relationships with people who are dealt with internally and externally it is essential that effective communication is a skill that is used as it helps to create a positive atmosphere and also encourages open discussion. There are many different communication methods; communication is something that can be done verbally, non ? verbally or through writing. Verbal communication can be done through two different ways, one way is through face to face communication and another is through telephone calls. The advantage of verbal communication is that the opportunity for immediate feedback is available which is beneficial as it can be confirmed that the message was understood. However, this is only an advantage if the message is properly understood. The other method of communication is through non ? verbal communication, this is something that can be done through facial expressions or body language. Although it may not seem so, facial expressions are responsible for a huge proportion of communication as just by smiling or frowning substantial amount of information can be conveyed. Body language is also something that can determine the attitude or feeling of a person. The final method of communication is written communication. There are many different ways of applying written communication, one of which is through email and the other is through writing a letter. ...read more.

Middle

Honesty and consideration not only shows other staff within the workplace how effective another employee is but it also helps to give individuals value within the workplace as if employees are known for their honesty and consideration in return they earn respect from staff. However, if an individual is not able to incorporate honesty into their job there can be severe consequences which can also include the loss of their job. 5.1) The purpose of meeting work standards and deadlines when completing tasks is that it shows individuals as more efficient and reliable therefore if a task is needed to be done they can be trusted enough to do the task. Also, it is important that the work that is being produced is done to the best possible standard in order to meet the requirements of the person who set the task. By not meeting work standards and deadlines it can also cause problems within the business environment as the work set may not just be for the person who set the task and there may also be someone else waiting for the work. 5.2) The ways in which work can be planned is by using resources such as a schedule or a diary in order to limit the time that is taken to complete the task so if there is another task that needs to be completed there is enough time to complete it. Another method that can be used to plan work is by separating urgent work and routine work, by doing so it gives the advantage of completing work that must be done and doing other work that may not be so urgent afterwards. ...read more.

Conclusion

A way in which this problem can be dealt with is by finding another photocopier that is available. Another option could be to go to another department and politely ask whether or not their photocopier is available and if it can be used. Another difficulty may be that there may be communication difficulties between colleagues for which reason they may not be able to understand each other. The way in which this could be dealt with could be to try and talk more slowly so that it is easier for them to understand what is being said. Another option could be an interpreter, however, that could be a costly investment. 7.3) Within a big organisation there can be a lot of work to be done throughout one day and therefore mistakes can be made very easily. However, if a mistake has been made it should be reported to a member of staff so that they are able to correct it within the right time. Responsibility of task is given to an employee because they are considered trustworthy enough to carry out that task. If a task has been done incorrectly it can be difficult to tell someone else in fear of being told off. However, as an employee it should be considered dutiful to tell another member of staff about a mistake that may have occurred. This is because the task maybe something that needs to be sent to another organisation therefore if it is incorrect, a negative image of the organisation may be created which can essentially take part in losing important links that may be significant in the running of the business. ...read more.

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