Section 2 – Understand the purpose of supporting change in a business environment
1. Identify the main reasons for reviewing working methods, products and / or services in a business environment.
The main reasons for reviewing working methods in a business environment are they may highlight areas of work where methods can be improved, show where cost savings can be achieved and will highlight areas where productivity can be improved. The main reasons for reviewing products and/or services in a business environment are they will help identify those products or services which may be in need of updating or adapting to suit the changing preferences of customers, provide good market information for planning future successful products and services, and allow the organisation to align the development of future products and services to their customers' needs.
2. When a business is going through change:
Describe the different types of support that people may need.
The different types of support that people may need when a business is going through change include personal support and counselling. This may be appropriate where people are being moved to another role or location which they have not chosen themselves. Training in new working systems is required where an individual's job has changed to involve new or different technologies. Redundancy support is a specialist type of service offered in cases where the company has had to lose some of its staff. This type of support can include practical help in applying for new jobs.
Explain the benefits of working with others.
The benefits of working with others when a business is going through change are because it encourages a good level of co-operation, a supportive network of co-workers, help and support when you are experiencing challenges or difficulties with new processes, and a team approach to finding solutions to new ways of working. Working with others also allows positivity and openness, a unified approach to change, and an inclusive work environment, where nobody feels isolated.
Section 3 – Understand how to respond to change in a business environment
1. In relation to your current business environment (or one that you are familiar with):
Explain why you should respond positively to changes in working methods.
You should respond positively to changes in working methods by being professional. Displaying professionalism filters through to the whole team and has a beneficial effect on the team's own response to change. Another benefit of responding positively to changes in working methods is that you will be seen by your colleagues and your manager as a good, dependable, role model within the company, and someone who has the potential for future career progression. Thinking positively when faced with difficult or uncertain conditions is often an important factor in determining the outcome, so by acting positively, it is likely you will exert a positive effect on the situation. If you choose to embrace new challenges at work, by showing positive energy, enthusiasm and a 'can do' attitude, this will make the working day so much more rewarding and will lift the morale of the whole team.
Explain why you should respond positively to changes in products or services.
You should respond positively to changes in products or services for the reasons highlighted above. In addition, changes happen for a reason, and it is always a good idea to know the reason so you can think positively about it. It could be that the changes will improve the service that you give to your internal/external customers or speed up the time it takes you to complete a task. If you can see a benefit for 'you' as to why the changes are happening it is often easier to accept, but unfortunately the changes may not always benefit you directly. In these situations you will need to think about who else may benefit, and why this is important. A new procedure may take you longer, however, it could allow a better service to be given to your internal/external customers, which could result in better working relationships and/or customer loyalty.
Identify ways of responding positively to change.
Ways of responding positively to change include keeping negative thoughts to yourself, always looking for the benefits of a given situation, not discussing negative issues among colleagues, always maintaining a positive mental attitude, finding ways to work with the new change rather than against it, always offering positive and helpful suggestions to your team, and showing enthusiasm towards new activities and working methods.
Once you have completed all 3 Sections of this Assessment, go to and send your work to your tutor for marking.
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