• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Communication within organisations

Extracts from this document...


Communication Businesses need to communicate with a range of different individuals and organisations. Good communication allows a business to be run efficiently. Method of communication: External communication: This is communication which takes place outside of the business, such as communication to customers or other businesses. Ways of external communication are: e-mail, television, advertisements, magazines, leaflets. Internal communication: This is communication which takes place within the business such as communication between different departments of the business or communication between members of staff. Ways of internal communication are: oral, phones, message boards, e-mail. Open Communication: This is when someone is communicating to a wide range of people in and out the business. Such as oral communication, message boards. Restricted communication: This is obviously communication which is restricted to a few people, such as: private meetings, colleague discussions, e-mail. Formal Communication: This is communication which is generally in letter form and has been recorded, such as a formal warning to an employee. Informal Communication: Communication which is oral such as a conversation over the telephone. ...read more.


Letters: This has the advantage of being private, addressed to a specific person, does not depend on electricity or computers, and is possible to make a record of. The disadvantages being could be lost in post, not very quick, and also could be misinterpreted. Advertising: The advantages being attract new customers, reaches a wide range of people. The disadvantages are being expensive, hard to distribute (leaflets, magazines), takes a long time to set up project, also can be misinterpreted. Memorandums: The advantages are quick and easy to write, can be recorded, look more professional. The disadvantages are they could be lost and again misinterpreted. Fax: This is quick and enables the sender to send a lot of information at once and be able to send diagrams. The disadvantages are the receiver need a fax machine this is not private and it is easily sent to the wrong people. Financial Documents: The advantages are, giving a clear statement of inflow and outflow and enables the person to asses the financial situation easily whilst listing profits. ...read more.


Although this could improved more people having fax machines in offices allowing faxes to be sent privately, and maybe numbers being stored in fax machines so the correct number is dialled. E-mail; Improvements can be made by having anti virus software installed on machines a contacts list so e-mails are sent to the correct person and employees being trained in IT to have less human errors. Telephone: More phone lines should be equipped with an answer machine or voicemail service as there is not a person around to always answer the phone so a message can be let. For the business as a whole they could install more telephone lines allowing people to get through directly to the department they want and less lines being engaged. Letters: Letters can be typed so it is easy to read than someone's handwriting and the business can have a mail service so letters can be sent faster to different departments. Also letters can be word processed to give a more professional look with a letter head or watermark and sent by a courier to ensure quick and safe delivery. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. SK-II has already established as a leading brand within its' skin-care industry. By empowering ...

    to start an immediate dialog with a site visitor, prospect or customer. This application, called InstantService(tm) live online interaction, facilitates customer acquisition and retention by enabling SK-II to conduct text-based chat sessions and push topical content to customers in real time.

  2. OCR GCSE Business & Communication Task 7 Report

    This is important as incorrect client information can relate to the Data Protection Act (1998) and morale issues for the client. I resolved this problem by ensuring I was fully focused and checking my work efficiently and effectively to minimise any human error.

  1. Bussines and Communication Systems

    * It could get lost in the post and the letter might not be very clear to read. * Writer handwriting might not be legible When it will be used: E-mails are just letters sent through electronic means; by using the internet.

  2. Comparing documents

    All three documents do not have a name to the newsletter but they have titles. Personally I find JJPC's title the best because it is different from the other two documents; it is in the let and is vertical. JJPC has included three images, two clipart and 1 digital.

  1. Investigation of Two Different Organisations' use of ICT

    They also use email to communicate with clients about related projects, such as to discussion over designs and structures of buildings and refurbishment ideas. Computers are also used to create letters for clients, such as cover letters given with issued design proposals and drawings, and memos for other staff that discuss important topics such as project briefs are also made.

  2. ICT Final Project (Complete)

    I will also try to make the database easily printable, if a hard copy is ever needed. Work sheet 3 - Profits and loss This worksheet will be deigned specifically to show the profits and loss of the schools production.

  1. ICT Final Project (complete)

    It will include a section of the page that will contain buttons that run macros that will perform the main functions of the spreadsheet. The user will spend a large amount of time on this page so it will need to be simple and easy to access the main functions of the sheet.


    to customers or the bank. Informal communication is when people within a business communicate using unofficial methods/channels. An example of this would be talking to a staff member/ colleague working in the same department or one which happened to be passing by.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work