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In this section I will identify what skills are needed to make an effective team member, I am going to discuss communication skills and personal organisation.

The following are the key communication skills of an effective team:

  • Good self presentation
  • Tact
  • Dealing with conflict
  • Concern for others
  • Listening skills
  • Questioning skills
  • Sincerity
  • Clear expression of ideas

Good communication skills are essential in making an important contribution to a team. Different elements of these are outlined in the following paragraphs.

In our event unit 18 I kept an upright body posture to help me communicate my message in a confident way, for example I avoided crossing my arms in a defensive position when speaking to people, when listening to someone else, I would smile, frown, laugh or be silent at appropriate times to show that I understand and to give feedback when working in a team work situation.

Tact is a very important teamwork skill. During my event unit I respected others and their ideas; I tried not to consciously abrupt or cut off other people while they are still trying to say something. Everyone in the team is important and deserves respect, so I listened to their ideas and valued their contributions. I was sensitive and tactful in disagreements.

Raising team morale and reducing tension in a team is very important when defusing resolving conflict within a team.  Once there was a disagreement between two team members and I resolved this by stepping in and trying to identify the positives in both positions; making it a ‘win-win’ situation. It is even better if you can anticipate conflict as actions can be taken before hand to avoid it. Conflict generally occurs when people have different ways of working, different characters, or give different values to their own contribution to the team.  If one person is likely to try to force their view on others without listening to alternatives – then I would encourage others to put forward their views first.

Earlier in my assignments I have studied that the difference between a group and a team is that a team is all about shared responsibility in achieving goals. We have also studied that there are two main elements of teamwork – concern to complete the task and concern to support the process. Concern for team members is a vital process skill. Tasks are completed better when everyone is pulling in the same direction a united team is a motivated team. A genuine concern should be displayed so team recuperation and performance will increase to a higher level.

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Many of us pay little attention to the quality of our listening, leaving a gap between hearing others and really listening to what they have to say. Real listening involves three steps:

  1. Hearing – this is listening well enough to catch what the speakers have to say. E.g. if the speaker is talking about team roles and says that it is important to have a leader. You hear jus enough to repeat this fact- then you have what was said.

  1. Understanding – you absorb what has been said and understand it in your own ...

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