Designing an new IT system.

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Section 1 – Analysis

1.  Introduction

LKS Electronics sells household electronic goods such as televisions and DVD players, mainly through mail order.  The business is owner by Mr LK Smith.  The company has been around for 2 years and it is starting to rapidly expand, it currently has a customer base of around 2500.  It currently has one office in South Croydon; they do not require a very large site or many locations as items are sold mainly by phone.  The company has 8 telephone sales staff, 3 packaging staff, 1 stock controller, 1 finance and credit control, 1 transport person, 1 caretaker and the manager. The good are sold to almost anywhere in the United Kingdom, they hope to expand…

The customers phone up the company to make an order, a member of staff answers the phone and writes down the details on a form.  The company obtains the different items it sells from different warehouses.  They always keep most popular and common products in stock and when the stock falls to a certain level/something that is not in stock is ordered, they order the number of units required from the warehouse.  A delivery company is hired to deliver the orders to the customers.  At a certain point in each day, for all the transaction not yet completed yet, the order forms are processes, item(s) ordered from warehouse, delivery company found and finally invoice made.  The company advertises itself through advertisements in newspapers and magazines and it show what products they have on offer though catalogues.

Each transaction needs to be recorded down.  When an employee records down an order on a form, the details required are a unique number for the transaction, the customer’s ID number and their own staff ID number, the date and the delivery address.  Afterwards, a suitable delivery company (depends on delivery address) will be selected.  When a driver has been allocated for the delivery, he/she will be recorded down.  Other Information that they recorded is details of the warehouses, staff, delivery companies and items they sell.  The forms are stored in a filing cabinet system, which is arranged in order of transaction date.  When the company needs an item/items, the staff orders them from the appropriate warehouse.

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Mr Smith has decided to invest in a computerised database to hold information that they currently store mainly on paper in a filing cabinet

First Interview

To find out information on the background of the company (used in introduction)

Q.        What is the name of the company?

A.        LKS Electronics

Q.        What does the business involve?

A.        Our business involves the selling of electronic goods             though mail order.  This involves the ordering of the items from warehouses and delivering the items to the customers ...

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