Customer expectation:
When any customers contact an organisation they are expecting positive fairly obvious things to happen such as being treated honestly and politely.
Customer needs and expectations
All businesses aim to provide good customer service but some are more successful than others. Those that are well known for providing excellent customer care are often those with the following characteristics:
- They understand what customer service really means.
- They understand their customers and aim to fulfil their needs.
- All staff in the organisation is committed to achieving this aim.
P 1
- The Ozone has student over 55 and worker from other business customers.
- Customers are important because with out them the business would not be able to function. The ozone gym they have special deals for over 55s so that the gym could be busy in the morning and afternoons. So student pay £35 e3pr month to use the facilities.
- The Ozone group they customers ozone have over 55s have one group and customers from other business have one customer who can use they gym have a group. The Ozone gym has over all six groups and the customer expected from Ozone to have a facility to use equipment in the gym and gym should be clean and a instructor who can help with any ting in the gym. They also expect the facilities to be running on time. And they when to all they customers to be happy because every one wants something.
- Customers need good equipment in the gym and also gym should be clean and customers instructor who can help with any ting in the gym. Customers expect facilities to be running on the time. Over 55 they needs bus stop never the gym
Need of customers
- Student
- Over 55
- Corporate customers
The first group I am going to talk about the student. Student expect the gym to be nice clean places were they can go and work out in a good decent environment, they expect an induction when they first join so they know how to use all the equipment and know were everything is that they need to use. Most student usually get discount when they join the gym the price is £35. Some student expect to have a car park so that they could park the cars or a bike rack were they can lock there bikes up. Students can get a discount. Also I thing that student will like to have MATV and also like to lessen to music.
The next group I am going to look at are people over55 they can go there and use the fitness equipment to keep fit. The doctor may advise them to use the equipment to help them if they have problems with their legs. They also may go there so it will help them live longer. When they go their there is not many young people. When they need to pick up heavy equipment there will be an instructor that can help them and give them help if they need it. I thing that over55 they went quit They should be bale to relax in the gym also air conditioning
The next group I am going to give the impression is corporate customers. Corporate customers want news letters on the latest offers work and also there should be business discounts for corporate customers. They should be bale to relax in the gym also air conditioning. And the there should be a wide range of equipment also staff should be helpful also the equipment should be easy and safe to use. They need car park and bus stop also rack for the bikes. To have a business membership with corporate customers they get more information when they needed.
These customers range from the ages of about 16-25 years old they will go to either a college or university and my have a part time job the would generally be interested in having a good time and spending time with friends Corporate customers
The first group I will talk about need and expectation for student:
The next group I will talk about need and expectation Over 55s:
The next group I will talk about need and expectation Corporate customers:
The question that I ask Ozone Gym
- Could you name three different types of customers that the Ozone health centre has?
The Ozone has student, Over 55s and workers from other business customers.
- Why are customers important to the business?
Customers are important because with out them out them the business would not be able to function.
- How do you group your customers
Over 55s have one group and customers from other business have one, customers who can use they gym have a group, restricted group. The Ozone gym gas over all six groups.
- Do you have special deals for student or retired people?
The Ozone gym has special deals for over 55s so that the gym could be busy in the morning and afternoons. Students pay £35 per month to use the facilities.
- What do customers expect from the business?
Customers expect to have facilities to use, equipment in the gym, a clean place and an instructor who can help with anything in the gym. They also expect the facilities to be running on time.
- Can customers have a trail for a day so that they could find out if they would want a membership?
Customers can have a trail up to three days so that they can use the facilities and see if they want to have a membership
If customers pay less or get
afternoons. Student pay £35 per month to use the facilies.
