System Analysis

What information does the current system need and how it is obtained?

• Customer details are obtained from talking face to face with the customer.
• The prices and dates of holidays are obtained from brochures.
• VAT chare is obtained from the government, received in a letter.

How much information is involved?

• On average there are about 20-30 bookings a day.
• There are around 500 different destinations to choose from.
• There are around 500 registered customers. Most of them are regular users of the company.
• Most of the holidays are booked in the summer season.

What features does the user like about the current system?

• The current system is easy to use and is very easy to learn and understand.
• The current system looks professional.
• The current system is quite accurate.
• The current system enables the company and the customer to have a copy of the invoice.

What features does the user dislike about the current system?

• Because there are two branches in the company, double bookings can occur and this can annoy customers.
• The current system means that copies have to be written by hand, and it is time consuming and mistakes can happen.
• Sorting and searching is a problem if someone puts the document in the wrong order in the filing cabinets.
• Updating the system is extremely hard because the company has to go through the documents and alter them by hand.
• Working out who sold most holidays is difficult because some one has to go through all of the invoices and check the booking number and make a tally of all the holidays sold.

What should be the three biggest advantages of having a new computer system?

• It should be quicker to get customer details and information.
• It should be easier to find and change customer information.
• It will help to make fewer mistakes because the company pays out 3-4 thousand pounds a year because of human error.

The new system will be successful if……?

Must have:

1. Accurate calculations every time.
2. It can automatically get holiday prices.

Should have:

1. It can find information of individual customers quickly and easily.
2. You can’t make stupid mistakes (Idiot proofing), Children can’t go without parents.

Could have:

1. Not much information to put in. the computer does the rest. EG Updating invoices.

Extras

• Company logo on each document.
• User friendly.
• Similar to existing sheets so the employees don’t have to learn to get used to new layouts.
• The company needs a user guide with the system.