There are several different types of communication in a business such as Sainsbury's and Cadburys.INTERNAL Telephone - When the business is a big

Meetings - Sometimes it is important that everyone meets face to face to discuss business issues. Usually, an assistant writes down what was discussed and agreed. These are called the minutes and everyone gets a copy. One problem of a meeting is that they take time and have to be planned in advance to make sure that everyone can be there.

Intranet - The advantages of Ict upon communication internal and external communication at Cadbury are:

Fast (compared to other methods such as writing a letter)

Can be more accurate (easier to correct errors)

Allows people to use the information quickly and efficient

Can get access to a wide range of information easily

Easy and cheap to store information

Can access information where ever you are in the world (and can communicate with people where ever they are)

Often cheap to access

Quality of information can be better

Disadvantages:

Messages can be misunderstood

Can take time to clarify misunderstanding

Chance that messages can be sent to the wrong people

People can be unfamiliar with the system

Employees may need training (costly)

Employees may feel de-motivated/ stressed by new technology

Messages can be held up due to technical problems

Lack of visual communication can hinder the quality of communication

Employees can suffer from information overload

Memo - Memos are short, informal written messages that are used for internal communications in a business. They are usually sent by internal communications in a business. They are usually sent by the internal mail system or by email. As the message is brief, it is unlikely be forgotten. But many business people say that these days so many memos are sent that some of these are ignored.

Financial documents and forms - Petty cash books, sales ledgers, cash flow statements, balance sheets and other financial documents are written methods of communicating a business's performance. But they can be difficult to understand if a person has not had accountancy or financial training. Businesses also use various forms such as expenses forms, timesheets and stock request forms to give information. They can filled in quickly and easily, are simple to file and the information can be retrieved and confirmed quickly.

External

Advertising - Advertisements in magazines, newspapers and the internet are all examples of written communications. Information about a product can be communicated to customers in a persuasive way and it can be updated and changed regularly. But as customers see so many adverts they do not all make an impact and some adverts work better than others. Customers often want adverts that are colourful and straight to the point.

Internet - The internet is a good way of communicating with the public about new products they have or giving information to the public. The site can be accessed by going to a search engine and typing in Sainsbury's or Cadburys when I typed in Sainsbury's 507,000 results came up but Sainsbury's to you came up at the top because it is the most relevant.

Telephone - The telephone system is used for customers to ring in to the company and ask questions like when do they close or how much is... this is a very good way of communicating but sometimes the robot answering machines are annoying and it is best to go to the store.

E-mail - E-mail is basically the same as the telephone except that it is easier to receive the mail because you can't miss it, e-mail might be used when a customer wants to ask a question about the store.

Direct mail - Direct mail is another word for post, it is rarely used to contact an external communication as it takes a long time to get there and it could get lost.