AS Health, Unit 2, AO1

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In this section a will be writing about communication and what types there are. There are four types of communication used in care settings; these are oral communication, written communication, computerised communication & special methods communication.  These are all needed for a care setting to work well within itself & help them to be organised & well structured.

Oral Communication:

When talking to people, non-verbal signals such as hand gestures or smiles, as well as speech are often used. This is known as ‘body language’ and is a form of giving messages to those with who we are speaking to. Other types of oral communication are face-to-face and one-to-one. It’s also used over the phone and in big groups. Any type of verbal communication is classed as oral communication. However this type of communication is extremely difficult when dealing with non-english speakers. Confidentiality is important in all types of oral communication as you don’t know who could be listening so it all needs to be done in private and away from others.  For example, in a childcare setting you have to have an all inclusive approach with planned activities, stories, instructions – must include all of the children in your care. All phone calls & spoken conversations should be private. Every child matters in this care setting and they each have the right to be treated fairly & equally.

Written Communication:

Communicating in writing helps care settings to keep in contact with parents, friends of the organisation and other professionals. Again, it can be used in means of... giving information, obtaining information & exchanging ideas

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In many settings the communication policy will lay down that all written communication must be shown to the manager before it is passed on. Copies of written communication should be kept in case they are required for future reference. There are many types of written communication, some are...

  • Letters:
    written by your health care service (opticians, dentist, hospital, etc) letting you know your appointment date
  • Accident slips:
    used in schools when a child gets hurt or falls over, so their parent / carer knows what happened
  • Care plans:
    used in hospitals for people who need physiotherapy and ...

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