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Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication

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´╗┐Minhaz Miah Suffolk New College Unit: 1 Assignment title: Communication in Health and Social Care 1. 1.0: P2 Discuss theories of communication 2.0: M1 Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication Theories of communication provide ways of analysing communication between people and give care practitioners an insight into what works and why as communication is such a key factor in their job role. Effective communication involves a two-way process in which each person tries to understand the viewpoint of the other person. Good communication involves the process of checking, understanding, using reflective or active listening.[1] We study the main theories of communication below. 1.1: Argyles Theory Michael Argyle studied and developed theories on human communication and also interpersonal interaction. He looked at both verbal and non-verbal[2] communication. Argyle created a communication cycle, this is figure one, which helps us to understand, describe and also predict how communication occurs in one to one situations. Figure 1: The Communication Cycle Argyle explained that communication is a skill that needs to be learnt and also practised like any other skill. He also claimed that communication is basically a two way process which involves people sending, receiving and also responding to each other?s verbal and also non verbal messages. ...read more.


A strong set of shared standards, norms of behaviour and a group culture begins to emerge. The group then agrees and focuses on one achievement within the group. They also begin to share plans. The group then becomes consistent, group members start to develop and everyone within the group works together to resolve problems. 4. Performing: this is the stage where the group starts to mature and begins to work more effectively. The members of the group now tend to focus more on the main goal that they want to achieve rather than on things like relationships between the members. The group relationship by this stage has become more secure as this is based on trust and shared support. A group may or may not achieve the performing stage. Effective teams do but other less effective groups may stop at one of the earlier stages, especially if they are unable to resolve the challenges or crises linked with that stage of group development. Successful communication within a group situation is a key factor on whether a group reaches the performing stage. Group communication is different to one-to-one communication. People often interact and communicate differently in group situations compared with when they are interacting in one-to-one situations. ...read more.


The communication with the people is better and also more direct between the members. Figure 5: Circular group structure There is a complex type of group called clique.[4] People that belong to this inner group have close contact and they tend to communicate better with other people. Other members feel inaccessible and also they find quite difficult to communicate and interact with the group as a whole. Communication can be hard and it may not flow freely in a clique style structure. In health and social care settings care workers can be based around different group structures. Figure 6: Clique structure Effective interpersonal communication is very important in the health care area. Communication between the carer and the patient is one of the most important fundamentals for improving the patient?s approval. Patients that understand their illness and procedure they may need to take such as treatment or operation and if they believe that the carer is concerned and will support them they will (patient) show better satisfaction and more likely to able to communicate better with you and the trust builds up. The better communication that you have with the patients or the service user the more they open up about information about their health and their illness that they have been suffering. Effective interpersonal communication also helps the health system by making it more competent and also cost effective. ...read more.

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