Communication – M2 – Susan Dolman – Amy Williams

Explaining Specific Communication Needs that Require Support, including Technology.

Many people may need extra help from others or technologies to communicate efficiently. There is a large variety of needs that may acquire some assistance, some easier to deal with than others. Some factors that may affect communication are:

  • Culture
  • Emotional Needs
  • Proffered Language
  • Environment

Some support for communication needs available are:

  • Advocates
  • Speech Therapists
  • Counsellors
  • Sign Language, Braille and Makaton
  • Technologies

Factors that may affect communication:


Many cultures have different beliefs about suitable communication between people, for example they may consider certain body language and hand gestures appropriate, whereas others may find it offensive. An example of this is the ‘thumbs up’ hand gesture, which is commonly used to show that something is good or OK, but it is an insult if you were to show someone in Iran, Afghanistan, Nigeria and parts of Italy and Greece. (OOZE) Also, a language in one part of a country could be different from somewhere else in the same country. Accents and dialect can be confusing to understand the same for accents, in Britain there are many of these such as ‘Geordie’ and ‘Cockney Rhyming Slang’.

When working in health and social care, you must understand and respect people’s cultural backgrounds, thinking before you speak or make a certain action, whether it is appropriate to touch them or enter personal space.

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Emotional Needs

People sometimes have emotional needs from the situations they are put in, for example being anxious or depressed. Some service users may lack self-awareness or appear to be shy or aggressive, which can make carers not listen or not give enough information to the service users to avoid awkward situations.

Some examples of why emotional needs can create barriers are because service users can be/feel:

  • Sleep Deprived
  • Frustrated
  • ‘On Edge’, Agitated
  • Suicidal
  • Overly Emotional
  • Shy or Aggressive
  • Unappreciated

Many emotional needs come from not being able to move up a level in Maslow’s ...

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