Communications. I will be examining the different methods we can use to overcome barriers when communicating in health and social care provisions.

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Communication M2

Communication M2

In this assignment I will be examining the different methods we can use to overcome barriers when communicating in health and social care provisions.  I will be looking at the strengths and weaknesses of these tactics to see if they are effective. The strategies I will be studying are… staff training, awareness of non-verbal communication, how to diffuse aggression, being assertive and building relationship. To keep the communication cycle going effectively, communication should entail…..

Staff training is an effective way in which authorities can use to overcome communication barriers. Communicating with people who are depressed aggressive or anxious usually develops by reflecting back at their own experiences however the strengths to staff training is that it normally involves people practicing vital skills and also theories in overcoming barriers to communication preparing them to effective communication. Like asking the right questions, listening well and looking at body language. Are the service users getting enough time to take in the information that have been delivered?

The weaknesses of staff training is that the specialist will need to take time out of work to do this and may create a disadvantage if a patient needs to see the specialist.  Additionally the specialist may not communicate as well within their role if the person needs to get on with work associating with staff training.

Looking at case study one and three I believe staff training was needed there. In both cases the non-verbal communication was not picked up for example, in case study one, questions should have been asked repeatedly throughout the meeting like, do you understand? so then by asking that question the professions would have known that they had understood although,  the disadvantages of non- verbal communication is that body language can be taken the wrong way for example, the Singh’s were just sitting their nodding their heads which may have come across to the professionals that they were understanding. Nodding the head normally implies that you are agreeing.  

However the professions didn’t pick up that the Singh’s couldn’t speak much English that is why maybe they were nodding intermitted. It was because they wasn’t understanding. The Singh’s may have wanted to speak but couldn’t due to not speaking much English and also they may have felt threatened because there was lots of professional people there.  Secondly case study three shows the doctor not picking up the non-verbal communication that Yolander was clearly showing and dealing with it appropriately. The doctor needed to be more aware of the non- verbal communication showing by Yolander. Yolander’s body language was showing she was upset and very frightened

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Building relationships and appropriate verbal and non- verbal communication (intellectual, social)

Building relationships with individuals in health and social care settings is important and includes appropriate verbal and non- verbal communication and skilful listening.  Showing a person interest by using kind, welcoming non-verbal communication can include, suitable eye contact, a calm and relaxed body posture, smiling, gestures and hand movements showing interest.

Relating to case study three, the doctor that Yolander went to see should have built a relationship with Yolander and used appropriate verbal and non-verbal communication to overcome the barriers in the doctors.

 The doctor did ...

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