In a care home for the elderly, the care worker must communicate with the elderly in a friendly and positive manner. If the care worker was walking around and sharply asking each person: ‘You want tea or coffee?’ it would seem rude. The behaviour would come across as cold, disrespectful, and 'mechanical'. The care worker should start off a conversation first, perhaps ask the person how their day is going, and then offer them a drink, giving them the options of the drinks available. This would give the elderly person the impression that the care worker is being friendly and doing the act out of kindness, not just carrying out a practical task of their job. either way, the person receives a drink, however the actions leading up to this determine how the person feels once the conversation has ended. You want to leave the person with the right feelings/emotions, and so ending the conversation in a friendly manner, such as saying "have a nice day", shows that you value them.
There are different types of communication, such as one-to-one or group communication, and different methods of communication that can be used, dependant on the setting in which they are going to be used in, and the purpose for communication. These are:
For example: one-to-one verbal communication would be best suitable in a setting like a doctor’s office, between the patient and the doctor, as the conversation would be about one specific person and their problems/needs, and the doctor will be responding to just that one individual by prescribing a medication, or describing a solution to that person’s specific issue. The doctor may then use computerised communication to contact a hospital or consultant that they would like to refer the patient to, or to prescribe a specific mediation for the patient.
One-to-one verbal communication would also be used in a setting such as a teacher/parent school meeting, discussing a specific child, as what the teacher is saying only concerns the parents of that individual child, or if the teacher is concerned about a student but it is not essential that the teacher speaks to the parent face-to-face, then they may use written communication to send a letter home, or use computerised communication to email the parent.
Whereas, a setting where a group interaction using verbal communication may be more appropriate would be a group therapy setting, as the clients in the therapy session may be more likely to open up and express themselves if they are around peop1le of similar situations.
In a group interaction, all participants must want to be involved for it to work. It is important that the correct emotional atmosphere is set, as sometimes people may feel threatened if they have to speak within a formal group of people, or they might stay quiet because they are worried about other people’s reactions. When speaking in a larger group of people, you should not discuss confidential information and/or problems about any of the participants that they may have shared with you in the past, unless they themselves bring it up and share it with the rest of the group.
If one particular member of the group is not participating, it may be helpful to give them some gentle encouragement, however you must be careful that it does not seem like you are pressuring them to talk, and they only should if they feel comfortable doing so. Likewise, if everybody is talking at once people won't be able to listen properly and the communication is not effective.
When communicating in a group it is important that everybody can see each other clearly. This is because being able to see each other's facial expressions and body language plays a huge part in effective communication; an example of this would be all sitting in a circle facing each other. This is very important because it will develop a positive group feeling and people will be able to decode the messages in each other's facial expressions and gestures. If people are sitting in rows behind one another, they cannot see each other's facial expressions or body language, making the communication less personal and making the group communication, as a whole, a lot harder than it needs to be.