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Introduction

1. Communication process is where a sender sends and receives information. Information has to be received and understood by the person or group to whom it was sent. The message is sent then and has to be ensured that the correct message is sent and received to ensure that the communication was successful. From here the message is sent along the communication channels, as communications can be along different channels in the organisation. An example of a channel would be the message being sent via union Representatives (in which case the message would be formal). The message can then be sent through different mediums. These differ from each other from oral methods such as group meeting to written methods such as letters. Finally the communication to be complete the message has to be received and feedback has to be sent to the sender confirming that the message is understood. 2. Internal communication is when communication takes place within different individual and groups within in an organisation. An example of this would be a memorandum. A memo is sent internally for example by a manager to all the employees within the organisation stating a message in concern to everyone, rather than hold discussions/meeting which can be costly. ...read more.

Middle

In addition, delayring improves the responsiveness of the organisation as decisions can be made quicker because information flows around the company quicker. This means that the organisation can be more responsive to the customer's needs and wants. The firm can heave a centralized structure. This will allow the senior managers to make better decisions prior to their skills and knowledge. In addition communication improves as there can be fewer decision makers. 9. Communication can improve the motivation of an employee. This is because for example if an employee has been delegated with tasks then it empowers and motivates the worker. This therefore improves the communication between the employer and the employee and in the long term the business productivity should improve, for example, there may be reduced absenteeism. In addition, the relationship between the employer and the employee valued by the employer, resulting the employee with better tanning giving them the opportunity to use their talents and enjoy better working relationship with managers. 10. Two reasons that cause the defectiveness of communication by the introduction of technological advancement are that employees tend to misuse the new technology. The employees spend more time on the internet and on e-mail than necessary. ...read more.

Conclusion

This is because as there is no communication taking between the employees, they are likely to ignore the responsibilities given to them and lack ambition. This therefore means that the workers would have to be controlled by management with a closer supervision. This is difficult to do so when there are many layers of management, and this is where the employee can work with a greater degree of confidence where as in a decentralized structure supervision would be carried out and the employee would be dissatisfied for example if he/she were constantly being told that they were late for work every day in which case a disciplinary action would be taken. Overall I think that different employees have different communication needs. A business cannot generalize about the positive affects on the employees with the different means of communications. Instead I judge that employees in modern organisations are likely to be more skilled in team working, problem solving, and the use of information technology. I think that as long as the employee is recognized for their hard work, the employee will have a positive attitude towards work, furthermore, if the employees are provided that barrier where communication between colleagues is occurring, the productivity and efficiency of the business will improve as well as the profitability of the business. ...read more.

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.