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Introduction

Describe ways of identifying and meeting development needs Development needs vary with each individual. Write a short report describing ways of identifying development needs of employees in an organisation and how these development needs can be met. In order to discover personal development needs, an individual will need to perform a self-accessment. This can be achieved by looking at own strengths and weaknesses. During a self-assessment, one needs to realise about everything that has happened over a period of time. Over that specific period, there is the chance to consider strengths and weaknesses about yourself and others. By doing this, a person will have an idea of what other people think about them. However sometimes this may not reflect a person's real personality because some people try to hide certain emotions and even qualities, that could be revealed later on during the relationship. ...read more.

Middle

A weakness could be lack of skills. If an employee lacks the knowledge to perform certain tasks, deadlines won't be met and this could potentially be a massive problem in the business. If they had a client expecting some work, and if they could not send the work on time, they could lose that specific job and lose lots of money. Potentially it can make a big different at the end of the month, when they have to pay for expenses. Another weakness is not accepting someone else's opinion. If a person is not receptive to ideas that can improve their work, they will struggle to make an impression and their work might not be up to the standard required. A way for other people to access someone else's work is by producing a formal report. ...read more.

Conclusion

Failure to do this can potentially lead to bankruptcy. For example, a shopping website such as pcworld can ask for their customers to fill in a survey after they have chatted to a customers' service representative. They could have questions like 'Was the representative helpful?' or 'Were you able to solve your query with the information that you got in the call?'. This would be a performance indicator of that particular person. This can have a good or a bad effect on a group of employees. Another example could be a company like BT asking for their customers to complete a questionnaire about their service, like broadband and phone. Customers would be able to rate their current service on a scale of 1 to 5, address any problems and also give an idea on how they think BT could offer an even better service. ...read more.

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