Good customer service
If there was an employee who wanted baby shampoo and there wasn’t any in stock. Boots employee would check on their computer if there were baby shampoo at the back of the store. If there were he would contact the store manager through the computers there might be a button for help and then the store manager would get the message that one of the staff member needs me to help him or her out. So he would come out of his office and go to whatever till number that needed help. Then the employee would tell him what his query was. In this case it was that there were no shampoo’s left on the stock. So the store manager would get them from the back of the store. This would be a very good customer service. Having a good customer service would make customers happy.
Clean Boots stores
Businesses like Boots interact within each other for example if one of the aims and objective was to have a good sight of the store. The Boots store manager would have to somehow contact his employers. This could be done in many ways. One of the best examples is a notice board, which would tell the employees what time or day they would be doing their job roles. You might have an employee that doesn’t need know communication due he might be a fulltime cleaner. Whereas you might have some people not doing fulltime cleaning and they may have a random job roles, which means they need to do the job roles what ever their store manager tells them to do.
There are many other ways the businesses may communicate with each other in this case. For example, telephone, e-mail, msn messenger and tanoid. They could use one of these but nowadays you would have either a tanoid or a button on the tills to let the store manager that there is some sort of query.
Deliveries to be fast
Fast delivery would make the customers happy. But what Boots needs to think about is how they will obtain the deliveries to be fast and in what way will they communicate with each other starting from the customer ordering through the internet. Just say if Tom my next-door neighbour wanted to order some pairs of socks. He would order the product through the Internet. He would enter all his details in the computer. Then this information would be sent of to Boots. Boots would then tell their employers to get the two pairs of Simpson’s socks that Tom wanted. They would use the notice board on the staff room to let the employer no what he had to do. Boots would get the package ready to be sent of. But they would need to communicate with a bank because they would need to take £10 from Tom’s bank account. The bank would communicate with Boots and will arrange to take the money.
Help assistants to be around the store
Boots have help assistants to help customers out. They would use the notice board method to let the employers know that they will be doing shelf stocking and helping customers out. The employer would go to the staff room every morning and clock in he would see the notice board and realize that the store manager had set him a ask to do.
Many businesses nowadays use e, mail, fax, or Internet because they are quick and cheap. An advantage of e-mail is that you can send it to many people at once whereas if you were using letters it would take you days or weeks depending on how far you want the letter to go. These sort of communications save businesses time and money.
