In task D3 I will be suggesting and justifying ways in which my two chosen businesses Ikea and Richards Paints could respond to changes in external influences.

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Task D3

In task D3 I will be suggesting and justifying ways in which my two chosen businesses Ikea and Richards Paints could respond to changes in external influences.

Ikea

Competitors

If there are new competitors close to Ikea, Ikea will then have to carry out changes to their business to maintain their customer levels.

If former customers of Ikea choose to shop at new competitors instead of Ikea, Ikea could produce special offers on certain products, for example buy one get one free or even lower prices or sales. If prices are lower this will attract former customers of Ikea to go back to their store a purchase their product.

Ikea could also advertise their products in leaflets, on the radio and on the television. If more customers know about the store and what they sell, they are more likely to go to the store and purchase products. If customers are more likely to purchase products then the competitors will be out of business.

If most of Ikeas customers are going to their competitors it may be because of the quality of products. If Ikea improve the quality of their products or produce better products then their customers may return.

If customer services aren't good then their customers may go to their competitors. If Ikea wants their customers back they should train their staff so their customer services are back up to scratch. Even though the training will cost a lot it will make more money in the long run if customers come back.

Ikeas customers may go to their competitors because of more expensive delivery charges. If Ikea charge less money for their delivery charges their former customers would then purchase products at their store. This will mean less profit for Ikea but more customers.

If Ikeas competitors are really good at selling just one product that Ikea also sells they may have to withdraw that product. For example Ikea used to produce laminate flooring but their competitor B&Q also sold it but produced better quality flooring, because of this Ikea was loosing money so they withdrew it from sales.

Ikea could also provide an online service; this will ensure most customers will shop online with them then a competitor.
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To keep a track on competitors and Ikeas customers, Ikea should monitor their customer levels and profit margin to see if there is a drop in sales

Economic Conditions

If interest rates go up or down this will affect the functioning of Ikea and they must do a few changes to alter what the change of interest rates did.

If interest rates go up customers will then have less disposable money to spend at Ikea. To help more customers be able to afford their products Ikea could do many things. For example Ikea could ...

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