With a staggering 82.7 million mobile phone subscriptions in the UK (Ofcom, 2013), it is extremely important for contract providers to have the edge in order to succeed in their market by winning over subscribers and generating profit. Especially during the recent recession, which has dropped the consumer confidence, it is vital for mobile phone providers to be able to attract customers through various ways in order to succeed. Successful ones always continue their extensive research and try to understand consumer behaviour, which will help them significantly when they are considering introducing a new plan. This report will gather research about characteristics that affect the consumer behaviour of a middle-class man in the UK, for getting into a mobile phone contract. His previous contract consisted of a basic handset and he was tied into a lengthy contract. The man, a family man in his mid-20s, is well-off and is employed by a well-known banking firm in Central London. During his travel to work, he likes to be entertained and has a fondness for games. In addition to this, he likes to spend as much time as possible with his family whenever he is off work.
As this report will be gathering its data from websites, it has to be considered as secondary research. This type of research is particularly useful and provides high quality data ‘’If stringent budget and time constraints are imposed on primary research’’ (stewart et al, 1993)
The Characteristics that Affect Consumer Behaviour
Consumers are influenced by number factors when purchasing a good or a service. The characteristics of the consumer behaviour are divided in to four; Cultural, Social, Personal and Psychological. In this case, the consumer of my choice is expected to be influenced predominantly by the social factor. This will mean that his family and friends will mainly be affecting his decision. As the buyer will be influenced by his friends and taking into account that 78% of people aged between 25 and 34 own a smartphone (Mintel, 2012), the buyer will be inclined into taking a contract with a smartphone handset included.
In addition to this, opting for a smartphone will also have the benefit of entertaining him during his journeys to work, which he demanded, and it will also come in to good use when spending time with his family, as he can capture memories by taking pictures and recording videos.