Tracel Agent
The Travel Agent As the growth in travel and tourism industry, this essay is aim to draw up a typical management structure within a travel agency, an explanation of how trends in employment affect the personnel requirements of travel agents. Also, identify the qualifications and training that travel agents require of their employees. Finally, describe the skills and qualities needed by Mary to work as a travel agent. First of all, the management structures within travel agencies. Normally the progression in travel agencies is as follows, trainee travel agent, travel agent, senior travel agent or customer service agent, manager, area manager than the owner or proprietor. But more than half of all ABTA travel agencies in the UK are small, family-run businesses just employing two or three members of staff under the management of the owner or proprietor. For example, they may just have a junior travel clerk, senior travel clerk and the owner in the agency. However, the large travel agencies chins have a more complex organizational structure, such as the "big 4"(Thomson, Airtours, Thomas Cook and First Choice), they have few hundreds of branches within the UK, so, they might have administrator, supervisor, manager of department, area manager, etc to look after their business.(Christine, 2006) However, as the development in technology, more and more people buy their holiday or
People Performance within the Supply Chain
Achieving Superior People Performance within the Supply Chain By Tommy Callinan Position Field Engineer Twoway-Aramex Course Advanced Certificate in Logistics Management Module 4 Presented to Pat Mullen Date 27/06/2008 Summary Firstly defining what is the role of management within an organisation being the act of getting people together to accomplish desired goals. Expanding on the basic functions of management often classified as planning, organizing, leading/motivating and controlling. The different managerial levels and hierarchy are discussed and the impact decisions made at each level have to the organizations overall goals and direction. Employee retention, especially of the best, most desirable employees, is a key challenge in organizations today. Using loyalty strategies for employee retention is the modern best practice, are discussed in detail using IBM people supply chain as a case study. And finally my own personal thoughts and recommendations are offered via the conclusion. Contents Section 1 : Management and people resources .1 What is Management .2 Basic functions of management .3 Managerial levels and Hierarchy Section 2: Developing Superior People Performance in the Supply Chain 2.1 The people of the supply chain 2.2 Case study : IBM 2.3 People retention and Superior Performance Section 3: Conclusion and Bibliography 3.1
Pull and push factors, the components that motivate persons to travel.
Pull factors constitute the components that motivate persons to travel. Pull factors are generally considered attractions. Pull factors can be divided into two groups, tangibles (physical attributes i.e. buildings hotels, restaurants) and intangibles (Community tourism, service quality, safety and security). According to Cooper et al (1998 pg.5), these pull factors are referred to as the Tourism Supply for the tourism destination. Payne (1999, pg. 1.3) and Doswell (1979, pg. 23) labelled these forces as "the different areas within the tourism product that attract the tourists to destinations". Doswell further states that the tourism product consists of both essential (this includes transportation, accommodation and sustenance) and optional (this includes recreation, entertainment, different forms of attractions, rest and leisure, climate, in situ transport, image, shopping and cultural activities) components . Destinations Managers have to look at and implement certain measures in order to effectively manage these "pull" factors in order for the destination to benefit from tourism. These managers should formulate Product Development Strategies, which need to be planned first before they are implemented. (Doswell, 1997, pg.245) These strategies should outline and influence the direction in which tourism in the destination would take. These strategies would also aid the
Hospitality In Travel and Tourism.
Tajinder Wilkhu Hospitality In Travel and Tourism Unit 15 Assignment 1 This report was compiled by Tajinder Wilkhu and requested by Kai Barnes, lecturer in Travel and Tourism at East Berkshire College. It looks at the operations and services offered by different providers of hospitality. We have to produce a report on two travel and tourism organisations that provide both accommodation services and food and beverage operations. The two organisations I have chosen are the Youth Hostel (YHA) in Chester and the Henson Hotel in Blackpool. Henson Hotel The Henson Hotel is a family run hotel. It is situated opposite the Pleasure Beach, close to the Promenade, Sandcastle Complex and the South Pier. The Blackpool Tower and the other two piers (Central and North) are just a tram ride away. There is a range of services provided by the Henson Hotel. The services include a games room; sun lounge with colour TV, dance floor, full central heating, a large car park, cleaning of rooms and also Henson Hotel provide excellent customer service to all their customers. When we were at the Henson Hotel they were very friendly towards all of us and provided us with a great time while we were there. They were always polite and friendly, I think they offered great quality customer service and I would recommend Henson Hotel to anybody. Occasionally Henson Hotel provide entertainment, quiz
Service Marketing Strategy in Ark Company.
Kazakhstan Institute of Management, Economics And Strategic Research. Advanced Marketing Management. Essay: Service Marketing Strategy in Ark Company. Almaty. 2004 Service marketing strategies are widely used by different service providers. Depending on unique service characteristic it is very important to define appropriate strategy and ways of managing business in travel industry. This industry is very profitable, especially for Republic of Kazakhstan, and attracting more customers from foreign countries and meeting their expectations are main tasks for country's marketers. Lets take Kazakhstan Company - Ark. It functionates in tourism and travel industry. Ark Company is a Kazakhstan private company established in 1995. It currently employs a staff of 38 experienced specialists and has office spaces in downtown Almaty and Pavlodar City. The major activity is creating a tourism infrastructure and organizing group and individual tours to the Kazakh part of the Great Silk Road. Ark Company offers a wide range of services in the area of tourism: visa support and registration, transportation, translation, accommodation in hotels, a large selection of tours in Almaty and its outskirts. It arranges various types of tours, including business, recreational and hunting tours, for incoming foreign travelers. Regarding the business tours, company's office equipped with
Airline Management
Introduction Commercial aviation industry continues to face the challenging business situations though the world economy situation shifted into the recovery mode. The residual effect of economic recession that induced by the bankruptcy of Lehman Brothers last year still affect the survival of many airlines. Cathay Pacific Airways (CX) is an international airline, offering scheduled passenger and cargo services to 114 destinations in 35 countries and territories, which based in Hong Kong. Being one of the world biggest airlines, Cathay Pacific Airways cannot escape from suffering the reduction in passenger and cargo revenue under the economic recession. CX generated HK$7,023 million profit in the 2007-08 financial year but suffered a great loss of HK$8,558 in the last financial year. Though the CX got a slightly recover and reported a profit of HK$812 million for the first six months of 2009, the airline is still facing many challenges in the following period of time. For instead, although the global economic condition continue to improve, tightening consumer spending on both leisure and business travel still exist. On the other hand, fuel price fell significantly compared to the first half of 2008 but was still higher than in previous years, the unprecedented high fuel price has brought CX to a worst situation. As the CEO of CX, our major responsibility is to assist the
Sun, sea and saving the world. Travel snobs have turned holidaymaking into a moral dilemma.
Sun, sea and saving the world Travel snobs have turned holidaymaking into a moral dilemma. Tourism is changing, and not for the better. Not so long ago, package tourism was regarded simply as a welcome respite from the rigors and proscriptions of everyday life. Today, the tremendous growth of opportunities to travel and enjoy the environment - the beach, warm climates, snow-covered mountains - is regarded by the critics as a threat to the environment, to indigenous cultures, and to the traveller's own sense of self. In contrast with mass tourism, the New Moral Tourism is justified less in terms of the desires of the consumer and more from the perspective of its perceived benign influence on the natural world and on the culture of the host. But what is this 'tourism with a mission', and what does it mean for holidaymakers and the countries they visit? Mass tourism Modern tourism could be said to have emerged with modern industrial society in the nineteenth century. Industrialisation spawned both the means to travel - initially the railways - and created a growing market amongst the new industrial and professional classes, and amongst the working class, the masses, too. Thomas Cook pioneered leisure travel amongst the middle and working classes in this century. He and his son, John Mason Cook (whose initials JMC are now a brand of Thomas Cook tour operations), took an
Essay on a Cultural Tourism Product. Siolim as a New Cultural Tourism Destination in Goa, India
Essay on a Cultural Tourism Product Siolim as a New Cultural Tourism in Goa, India Goa is one of the most beautiful tourist destinations in India. It is known as a beach lover's paradise, and its affluent history and culture. It???? also well known for its wildlife parks, the forts and monuments of Aguada Beach, heritage hotels, fishing, rivers, boating, canoeing and water surfing at the various beachside destinations of Goa. However development in infrastructures has made it more easily accessible. The distance can be travelled by approximately 45 minutes or one hour from Mumbai city and all the metro cities (http://www.indiaprofile.com) The product is a cultural package tour to Siolim village in Goa. It mainly highlights the indigenous tourism and the community indulgence to promote tourism. Siolim village is situated in the interiors of Goa. It is a small village with a population of almost 10000 people and lives under poverty. The language spoken is Konkani. Siolim is very pleasant during the winters and the monsoon time. It is very famous for its culture, traditions, sea food, historical monuments, handicrafts, traditional food, churches, beaches and wine which are prepared by extracting coconut water. The village gives an exotic feel of living in a remote place away from the modern amenities. The revenue generated by this village is through a wine factory which is the
Growth and welfare must go hand-in-hand; growth per se does not solve the poverty problem. What does this statement mean for Zambia? Discuss.
NATIONAL INSTITUTE FOR PUBLIC ADMINSTRATION, NIPA Lusaka, Zambia In submission for the partial completion of the Post-Graduate Diploma in Management Studies for NIPA NAME: Paddy Siyanga CLASS: Diploma in Management Studies (Semester III) SUBJECT: Development Administration DUE DATE: 5 May 2003 ASSIGNMENT ESSAY Growth and welfare must go hand-in-hand; growth per se does not solve the poverty problem. What does this statement mean for Zambia? Discuss. INTRODUCTION According to World Development Indicators report 2002 of the World Bank, growth refers to the economic enhancement of a nation with regards to the size of its economy. Population, land area, income and output are the basic measures of a size of the economy. They provide a broad indication of actual and potential resources. Therefore, population, land area, income - as measured by Gross National Income (GNI) - and output - as measured by Gross National Product (GDP) - are used in most development indicators to normalise other indicators. Economic growth rate is the pace at which economic growth increases during a given interval. The quantities most commonly used to measure economic growth rate are Gross National Product (GNP) and Gross Domestic Product (GDP). The growth in Gross Domestic Product is usually a good indication of economic growth, but in an economy for which earnings from overseas are
responsible tourism
ANDY IM Group 3 Stage2 Tourism Responsible Tourism Word count: 895 Contents page *Page 3~4: About responsible tourism and client group profile. *Page 5~10: Your Itinerary. *Page 11: Interview Survey Question. *Page 12: Part B *Page 13~15: Part C Task: responsible tourism. -What is responsible tourism? Responsible tourism is about ensuring tourism cares for the environment. It's about providing opportunities for local people to earn income e.g. from direct employment; by providing supplies to hotels; or by offering excursions. It is about providing customers with appropriate information about the culture and environment of the destination to help them get more from their holiday as well. It is about implementing a policy of Corporate Social Responsibility. They learn about their history and culture and enjoy wilderness without damaging the environment. It is also about travelling responsibly making positive contribution to the local community and making good impression on the locals so that the future travellers will enjoy the same privilege. -What are the characteristics of a responsible tourists and tourism operators? Responsible tourists or tourism operators enjoy their tourism and they are very happy to visit other countries because, they want to learn about new customs from other countries. The characteristics of responsible tourism are: * meeting and