Managing Hospitality Facilities
The hospitality and tourism industries are two of the fastest growing and most dynamic sectors (Jameson and Holden, 2000). In these two sectors customers hold the key to these businesses survival and success that organizations have a desire to develop service which will meet the customer's expectation (Douglas and Conner, 2003), because service quality in hospitality and tourism industry is concerned with "delighting the customers" and this has always been the maxim of successful hospitality companies (Ingram, 1997). According to Slater and Narver (2000) the study of customer value has become one of the interesting topics of researchers and managers. According to Butz and Goodstein (1996) customer value is the emotional bond established between a customer and a producer after the customer has used a product or service produced by the supplier, such leads to the customer to buy repeatedly. The aim of this study is to discuss how operation management concepts can be applied to provide superior customer value continuously and efficiently in the present economic climate. The context of this study is aimed to front office operation services in four star upper market full service hotels and resorts. The main reason for choosing these four star upper market companies is that Hospitality tends to be a late cycle industry in terms of registering the impact of recession either
I will undertake a comparative analysis of a tourism industry segment pre and post the e-commerce/.com boom. I will be identifying
ELECTRONIC COMMERCE FOR HOSPITALITY TOURISM & LEISURE:- In this assignment I will undertake a comparative analysis of a tourism industry segment pre and post the e-commerce/.com boom. I will be identifying how, why and to what extent marketing and distribution has been transformed and impacted by e-commerce. As well I will apply Dutta and Segv`s (2001) Marketspace Model of Cyber Transformation to inform and structure my analysis. Finally I will produce a small conclusion rounding up the discussion. INTRODUCTION:- The industry that has been chosen to be analyzed in this assignment is the travel intermediation industry. Travel and tourism is the largest employer and one of the major industries in the world, and tourism is expected to increases massively from its current annual level of 700 million to 1.6 billion within 20 years. (Swarbrooke, J. and Horner, S. 2001) Business travel accounts for the largest share in the market, yet private travel is expected to grow rapidly. Behind these figures are billions of bookings for flights, hotel rooms, train journey, ferries, car rentals etc. (Renshaw Bottomley, M. 1997) The travel and tourism industry is exposed as any other sectors that are force to re-develop and change its approach due to the ongoing developments in the information and communications technologies (ICT) area. ICT has played a vital role in the travel industry
Rural Regeneration
Recreation and Regeneration: Rural Case Studies Level 3 Semester B 2008 Helen Farrell (Unit Coordinator) REC 3046 Name: (Mark Hughes) Student ID: (050739909) Abstract The purpose of this report is to assess the development and regeneration potential of Swinderby Airbase. The current site has presented an irresistible opportunity to create a rural development within the area. The intended land of development consists of 5.85sqKm of land and a perimeter of 9.85Km which provides an ideal location for a recreational facility. The development will intend to benefit the local community through social and economic impacts. Two and a half million of the people that are currently on low incomes households live in rural districts. Rural regeneration can provide the local community with numerous benefits towards enhancing their standard of life and access to services. The benefits come within three main aspects of community strength. These include economic benefits, social benefits and environmental benefits. The Centre Parc project will produce many socio benefits that will have an overall impact upon the community's quality of life. Through this report the development of Swinderby Parc will be intensively analysed. .0 Introduction 5. 2.0 Need for Rural Regeneration 7. 2.1 Introduction 7. 2.2 Overview of Rural Poverty
This essay will discuss how film and television may contribute to the development of a destination image.
Tourists possess images of potential destinations that reflect their perceptions of its characteristics. Travel decisions are made when positive destination images and developed mental images of potential travellers are matched. This essay will discuss how film and television may contribute to the development of a destination image. The question requests that the topic be discussed, therefore the impact film and television has had on the tourism industry will be examined and analysed carefully. The concept of destination image will be examined and justified using two examples from film and television. The outcome of these justifications will be concluded at the end of this essay. Tourism requires particular consideration before purchasing as, unlike other products, it cannot be tried before buying. Image therefore plays a significant role in the destination selection process. Stringer (1984) concluded that images are a "crucial basis of choice and decision making in tourism". Image can be referred to as the sum of beliefs, ideas and impressions that people have of a place or destination (Crompton, 1979; Baloglu and Brinburg, 1997). Consequently, destination image can be considered as "The attitude, perception, beliefs and ideas one holds about a particular geographic area in the world" (Gartner, 2001: 296). "Destination image is an evaluation based on perceptions" (Hall 2003
This report provides an environmental analysis of Gold Coast backpacker sector and identifies the 3 key strategic issue facing Gold Coast backpacker. This report used a combination of methods including Porters five forces model to analyse its task envi
Table of Contents .0 Executive Summary ---------------------------------------------------------------------------- 2 2.0 Industry Analysis ------------------------------------------------------------------------------- 3 2.1 The Gold Coast Backpacker Industry Size ---------------------------------------------- 3 2.2 Consumer Group Served ------------------------------------------------------------------- 3 2.3 Core Business -------------------------------------------------------------------------------- 4 3.0 Key Influencing Factor on the Backpacker Sector --------------------------------------- 5 4.0 Backpacker Sector Task Environment ----------------------------------------------------- 6 4.1 The Intensity of Competition -------------------------------------------------------------- 6 4.2 Threat of substitute products --------------------------------------------------------------- 6 4.3 The bargaining power of customers ------------------------------------------------------ 7 4.4 The bargaining power of suppliers -------------------------------------------------------- 7 4.5 The Risk of Entry of New Competitors -------------------------------------------------- 8 5.0 Broad environment of Gold Coast Backpacker sector ---------------------------------- 9 5.1 Political / Legislative factors
job during holiday
My job After secondary school examination I decided that I wanted to earn some money for a trip abroad with my friend. At the beginning of summer holiday I got a job in the restaurant. I spent there short time, because I had to work twelve hours and my daily rate came twelve zloty. The employer got me one zloty per one hour and he allowed me kindly got the tips. This job was exhausting and my wages were poor, so I decided to leave. During consecutive days I was looking for information about vacancies in newspapers and I was reading job advertisements, but I didn't find anything interesting. One day my friend called me and he said that he could fix me up with a job. My friend was one of the counselors of summer camp group. As it turned out his peer was ill and I could substituted him. Next day I went to the manager of a camp. I found out that I had to have only a book of health requirements. Fortunately, I had had it before. The employer was unconvinced, because I didn't have any experience witch children, but I persuaded him giving a certificate of first aid's course. I signed a seasonal contract of employment. Two weeks later, me and other counselors and fifty children went away for two-weeks camp to Miedzyzdroje. My duties included taking care of children, activities organization and looking after a table of kids at meal times etc. And it was really like that. In the
Customer care policy in Disneyland resort Paris
TABLE OF CONTENTS . Introduction.......................................................................2 2. Euro Disney S.C.A. operates one of the major tourist destinations in Europe: Disneyland Resort Paris.........................................................2&3 3. A deep Customer Care policy : the strengths..................................3,4&5 4. Some weaknesses in this policy................................................5&6 5. Conclusion.........................................................................6&7 6. References.........................................................................7 CUSTOMER CARE POLICY IN DISNEYLAND RESORT PARIS . Introduction In the last 5 years demands for high customer service standards and delivery have increased dramatically. Visitor's expectations have increased since the living standards have increased as well, and people more familiarity with new technology. Customer care is generally interpreted to mean any strategy designed to improve the quality of customer service to the public. This report is based on the customer care policy of Disneyland Resort in Paris. In Disneyland Resort Paris, an important quality management in customer care has been set up, especially after their unsuccessful period at the opening of the park in 1992. Customer care is now being seen as the new driving force to win over the customer
Provide a comprehensive definition of: Leisure, recreation, travel and tourism.
) Provide a comprehensive definition of: Leisure, recreation, travel and tourism. What is Leisure? Leisure is the time available when you're not completing the essentials in life. Leisure is the time and recreations are the activity. Leisure plays an important part in peoples day-to-day lives, helping them to relax, socialize and keep fit. There are many ways in which people can spend there time doing leisure activities. Some peoples ways in which people can spend there time doing leisure activities. Some peoples way of relaxing is sitting down in front of the television, going to the cinema, visiting friends or some might play a football game. How people spend there leisure time is often affected as they get older e.g. not many ten year olds enjoy gardening or playing chess, another example would be 60 year olds; not many play a game console. To meet the different interest and need of everybody in society, a large and profitable leisure and recreation industry has developed in the U.K. It all started in 1998-9, U.K. household pent an average of £60 a eek on leisure equipment, goods and services. The leisure industry supplies those products and services, which are such a significant part of contemporary life. * Football, Watching TV, Main hobby's, Rugby, Water polo, tennis and cricket. * Safety clothing, ball, TV, chair to watch TV, Football pitch, netting,
Components of the leisure and tourism industry
Components of the leisure and tourism industry Sports and Physical Recreation Swimming Pools In 1999 it was estimated that there were over 1400 indoor swimming pools on the UK and 3500 in schools Local Example: Fenton Manor Services: Swimming Lessons, Courses in Life saving, Aqua-aerobics Products: food, drink, shops for swimming gear Facilities: 25m pool, training pools, gym, courts, sports hall, sun-beds, restraunt, and crèche Ownership: Public Sports halls These usually contain a main sports arena as well as changing and reception facilities. They provide a range of products and services. Local Example: Northwood Facilities: sports hall, squash courts, weightrooms, climbing wall and café Products: food, drink, purchase and hire of equipment Services: lessons and classes Ownership: Public Leisure Complexes These combine many facilities under one roof. They cater for all physical needs. Local Example: Tollgate Facilities: Jacuzzis, sun-beds, squash courts, café. Products: food, drink, purchase and hire of equipment. Services: lessons for squash and tennis. Ownership: Public Arts and Entertainment Arts and entertainment is those activities that occur between the home and in public. Cinema The popularity of cinema reached it peak in 1946 when over 1600 million tickets were sold Local Example: Warner Village Local Example: Odeon Facilities:
Attractions development and management.
UNIVERSITY OF THE WEST INDIES CAVE HILL CAMPUS DEPARTMENT OF MANAGEMENT STUDIES FACULTY OF SOCIAL SCIENCES MS30F-ATTRACTIONS DEVELOPMENT AND MANAGEMENT PREPARED FOR: MRS. CRISTINA JONSSON PREPARED BY: JEANETTE BRATHWAITE MAZELLE JONHSON KERRY LAYNE KARL PHILLIPS KEISHA WENT DATE DUE: 3RD NOVEMBER 2003 Table Of Contents TITLE PAGE Introduction This project seeks to give an understanding of the proposed cultural attraction that is being developed by JEMKAY'S Company Limited. Florida Attractions Association describes an attraction as "an establishment, site, facility or landmark, which has as its principal focus family-oriented entertainment, cultural, educational, scientific or historical activities with an admission charge which is a fee for entry." Tourist Attraction is a natural or man-made entity, which offers horticultural, cultural, historical, equestrian, aquatic or aerial activities for reward or profit. Greg Richards defines cultural tourism conceptually as " the movement of persons to cultural attractions away from their normal place of residence, with the intention to gather new information and experiences to satisfy their cultural needs (p37)". It is "seen as covering both 'heritage tourism' (related to the artifacts of the past) and 'arts tourism' (related to contemporary cultural production)"(p7) and as moving towards 'creative' tourism,