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An Investigation into communications systems in a real business or organisation.

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Introduction

An Investigation into communications systems in a real business or organisation Scenario: Choose an existing business or organisation & investigate the system of communication already in place: * Internally * Externally I am to assess & evaluate how good this system is & highlight any problems that present themselves. I am then to make recommendations as to how they can improve their system by using more ICT. Introduction In this report, I am to investigate into a business & the business communications systems that they employ. This will include internal business communications (i.e. between management & employees) as well as their external communications methods. From this, I must evaluate how good the current communications systems are before suggesting problems with it and how to overcome them. Then I will make recommendations to how they could improve their current systems. This may include changing the ways in which they use the equipment they have, or suggesting other communications medium. ...read more.

Middle

Disadvantages are that they can lack consistency of perspective, and biases or inaccuracies cannot be checked. Primary research resources are: * surveys: questionnaires, interviews * observation: overt or covert Advantages of primary research are it is quick & cheap if you do not have to interview many people. It allows generalisation to a larger population. Also, you can verify the information by re-questioning the interviewees or respondents. However, if you have to interview a lot of people it can be time-consuming. Respondents to the questions may interpret the questions differently, making comparison of the answers difficult. You are not able to check whether the people are responding the questions honestly. I will be doing most of this report using primary research techniques. This will mean producing questionnaires for employees to answer, and interviewing various members of the business. I will still be using secondary research skills to research the company on the Internet in order to get base details. I think that the business will use various methods of communication. ...read more.

Conclusion

___________________________________________________________________________________ In the company, whom do you report to? ______________________________________________________________________________________________________________________________________________________________________ In the company, who reports to you? ______________________________________________________________________________________________________________________________________________________________________ Which internal communications medium do you use at work? (Rank in order of use, 1 used most...) E-mail/network Memo Telephone Meetings Notices & reports Other (if so which ___________________) Which external communications medium do you use at work? (Rank in order of use, 1 used most...) E-mail Fax Telephone/Mobile/Pager Video conferencing Letters Internet Other (if so which ___________________) What are the advantages of communications within the business? ______________________________________________________________________________________________________________________________________________________________________ What are the disadvantages of communications within the business? ______________________________________________________________________________________________________________________________________________________________________ Where could / do communications within the business break down? ______________________________________________________________________________________________________________________________________________________________________ What training have you received at work? ______________________________________________________________________________________________________________________________________________________________________ How could communications within the business be improved? ______________________________________________________________________________________________________________________________________________________________________ If a considerable amount of money were invested in business communications, which communications would you think it wise to invest in? (Can be more than 1) ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ...read more.

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