Hospitality systems
TS 208 Operational Issues for Hospitality SEMESTER 1 2008 ASSIGNMENT 1 SYSTEMS THEORY WILLIAM (BILLY) JOHNS S11032027 The objective of this essay is to explore whether the aspects and principles of systems theory are applicable in the management of a hotel business, and to confirm if systems theory is relevant, secondly to identify and discuss how systems theory can be integrated into the processes of managing a business, and to discuss how a hotel operation can benefit from the applications of systems principles. In order to answer this, firstly we need to determine what systems, systems theory and systems thinking is and if exists in the tourism and hospitality industry. The systems theory is basically the combination of technology, processes and human resources that makes it possible to deliver goods and services to customers. Simply put, the systems theory consists of inputs, a transformation process and outputs. In order to gain the desired output, the inputs and the processes must be of quality and have some standard requirements. There are two main types of systems; hard and soft systems. (Pizam, 2005) Hard systems are mainly technology, machinery, or tools required to perform a task or produce a good or service, which is part of the systems process where outcomes are precise, measured and controlled. Examples of hard systems would be; management information
Managing Hospitality Facilities
The hospitality and tourism industries are two of the fastest growing and most dynamic sectors (Jameson and Holden, 2000). In these two sectors customers hold the key to these businesses survival and success that organizations have a desire to develop service which will meet the customer's expectation (Douglas and Conner, 2003), because service quality in hospitality and tourism industry is concerned with "delighting the customers" and this has always been the maxim of successful hospitality companies (Ingram, 1997). According to Slater and Narver (2000) the study of customer value has become one of the interesting topics of researchers and managers. According to Butz and Goodstein (1996) customer value is the emotional bond established between a customer and a producer after the customer has used a product or service produced by the supplier, such leads to the customer to buy repeatedly. The aim of this study is to discuss how operation management concepts can be applied to provide superior customer value continuously and efficiently in the present economic climate. The context of this study is aimed to front office operation services in four star upper market full service hotels and resorts. The main reason for choosing these four star upper market companies is that Hospitality tends to be a late cycle industry in terms of registering the impact of recession either
Hospitality Management
Hospitality Management According to Lillicrap and Cousins1 Hospitality Industry is usually defined by it´s output of products which satisfy demand for food, drink and accommodation ( but it excludes food and drink manufacture and retailing). What is Operations Management According to Waller0 Operations Management is responsible for planning, organising, motivating and controlling according to policy requirements: § Provision of facilities for a defined market § System of provision ( modifying the operational cycle) § Total customer satisfaction § Formulation, establishment and maintenance of control systems to monitor costs, prices and sales, providing management information for performance reconciliation: Ø Budget targets Ø Measuring performance Ø Establishing causes of variance Ø Rectifying discrepancies § Training, motivation and control of staff § Co-ordination of resources and activities According to Michelle Campbell Operations Manager is also concerned with the efficiency, effectiveness, economic. Operations Manager is also concerned use of resources of an organisation into effective goods or services ie resource productivity such as people, raw material, time, money, equipment. What is the role of the Operations Manager How to improve his performance effetely Team-building According to McKenna0 where interaction between members of a group
The Hospitality in the Odyssey.
Omar Hernandez 95-1809 06/15/03 The Hospitality in the Odyssey In the epic, by Homer, "The Odyssey", hospitality is demonstrated at various points. It is never really genuine, but forced upon due to circumstance. Throughout the entire epic Odysseus finds himself stranded on many islands and is greeted by a being that either dwells or has control over the island, and at one point or another they display some form of hospitality. Kyklops, Aiolos, and Kirke have self-motivated reason for showing hospitality, but never the less they are hospitable. Kyklops, a one-eyed giant that consumes humans, showed very little hospitality. The only time that he was hospitable to Odysseus is when he was drunk, and asked Odysseus for more wine. In return for the wine, the Kyklops promised him a gift. The gift was that he would eat Odysseus last. Even though it does not seem like much of a gift, Kyklops felt like it was a great honor. The only reason that Kyklops was sociable at all was because he desired the wine and Odysseus was the only one that could bring him the wine. The act of kindness had absolutely nothing to do with the idea of being kind, it was all to gain something greater in return. The Aiolia Island belonged to Aiolos Hippotades, the King of the wind. When Odysseus arrived he welcomed him with great hospitality, but made him stay for one month and tell him the
formal strategic planning in hospitality SME's
Essay 5A Critically evaluate the impact of formal strategic planning on the business performance of Hospitality SME's. Introduction "Marketing strategy is the process by which the organization translates its business objective and business strategy into market activity". Fifield, P (1992) Formal strategic planning in the hospitality SME's has evolved considerably in recent years there is still a tendency for the process to be the preserve of senior management. Implementation at intermediate levels of the organisation is often restricted, with middle managers unsure about the longer term objectives of the organisation or the means of achieving them. This approach will need to change as hospitality organisations become more proactive at the unit and departmental level in order to maintain their market position in the face of greater competitive and economic pressure. Based on the importance of trends identification and analysis for strategic planning and decision making, and on the processes of strategy development, this essay explores and assesses the relevance and structure of a formal strategic planning process to be adopted by hospitality SME's, the barriers to this process and possible actions to overcome them. Formal strategic planning process The formalisation of strategies is not a generalised procedure amongst organisations (Mintzberg, 1992, 1994). In reality, as
Hospitality in the odysseys within The Odyssey
James Rossi HON 101 - 001 Dr. Campbell 9 - 28 - 09 Hospitality in the odysseys within The Odyssey Far removed from our individualistic society today is the ancient Greece portrayed in The Odyssey, by Homer, where hospitality and good will are the way of things. As decreed by Zeus himself, those who wish the favor of the Gods must welcome foreign and domestic with hospitality. A man was supposed to offer the best of his food, his home, and his knowledge before ever asking for his guest's name or why he was there. There is a sense that those of high status are the main givers of hospitality, but they are not the only ones commanded to offer hospitality. Homer emphasizes hospitality from everyone during Telemachus' and Odysseus' journeys, using a man's xenos, host/guest relationships, with his guest to infer his integrity and character. If a man isn't pure, then he doesn't show hospitality and Homer makes sure that man is put in his proper place through the vengeance of those he has wronged. As far as integrity goes, there is none greater than Telemachus. He is a moral and virtuous prince, devoted both to his mother and to his father's house, so when Athena appears in the house of Odysseus, Telemachus does all that he can to show hospitality to her despite having little left to offer from Penelope's suitors. These men are the scum of the Earth. They have no regard for the
Hospitality and Tourism Education and Training
Hospitality and Tourism Education and Training A Case Study of Scotland. Geno Trapaidze The Department of Hospitality and Tourism Management University of Strathclyde A thesis submitted in part of the requirements for the degree of MSc in International Hospitality Management September, 2007. ABSTRACT The purpose of this study is to examine the role of education and training and its impact on labour supply to the Scotland hospitality and tourism industry; what are the current issues are there? And how those issues can be minimised? Its also seeks to identify the relation between the customer satisfaction and the service employees via service quality for maintain the growth of the hospitality and tourism industry. It also tries to identify the current labour market issues of the hospitality and tourism sector in Scotland, and how these issues can be minimised. Research will be conducted through five individual interviews. This research should help the hospitality and tourism managers/employers understand the importance of retaining staff. Also it will aim to make educational institutions aware of the gap between the content and the design of their hospitality and tourism courses/degree programmes in relation to industry demand, as highlighted in relation to current labour market issues such as staff turnover rate, retention problems, and the image of the hospitality and
Strategic Planning in the Hospitality Industry
INTRODUCTION To properly define strategic planning as it relates to the hospitality and tourism industry presents a rather formidable challenge since strategic management is a recent development in the hospitality industry as previously hospitality and tourism was not defined as a product and strategic planning was generally used only where tangible products were concerned. Despite...the amount of attention devoted to the topic, tourism and hospitality has been substantially under-represented in the strategic marketing literature (Gilbert and Kapur, 1990; Athiyaman, 1995 in Knowles, Diamantis and El-Mourhabi 2001 The Globalization of Tourism and Hospitality: A Strategic Perspective). It would appear that marketing plays an important role in the strategic planning process as all literature on the subject refer to marketing when defining strategic planning in business. This project will attempt to define strategy and strategic planning using a case study of London's Strategic Plans as relates to tourism to make a critical assessment. This will be done by use of the Internet, journals, books, and an attempt to speak to someone at county hall and the London Development Agency. The limitations are time constraints, lack of material at public libraries and limited computer facilities. STRATEGIC PLANNING .1 In the hospitality and tourism industry, strategic planning is of
Business and Association Proposal - A corporate hospitality event.
Business and Association Proposal A corporate hospitality event. Tutor : Nick Jordan Student: C3065005 Contents Page . CORPORATE HOSPITALITY 5 .1 WHAT IS CORPORATE HOSPITALITY? 5 .2 CHANGES IN THE SECTOR 5 .3 GROWTH OF THE SECTOR 6 2. COMPETITORS 6 3. MARKET OPPORTUNITIES PORTERS FIVE FORCES. 7 4. THE EVENT. 9 4.1 WHY HOLD THE EVENT? 9 4.2 WHO? 9 4.3 WHAT? 9 4.4 WHERE? 10 4.5 WHEN? 10 5. SWOT ANALYSIS OF CORPORATE HOSPITALITY. 11 5.1 SWOT ANALYSIS OF THE CORPORATE HOSPITALITY EVENT. 11 6. PEST FOR THE CORPORATE HOSPITALITY SECTOR 12 6.1 PEST FOR THE CORPORATE HOSPITALITY EVENT. 12 7. CONCLUSION 14 8. REFERENCES 15 Introduction The purpose of this report is to recommend entering into one clearly identified sector of the events industry. This report will evaluate the current corporate hospitality sector, showing the trends in the market and the growth that it has experienced. By looking at the advantages these events can have on a company the report will then go on to elaborate as to why it would be appropriate for the stationary company Doodle Inc to move into this sector. Business and Association Events Research carried out by RS&M for the event agency McMenemy Hill estimated that UK companies spend £330 million annually on events. (Bowdin et al 2001). But what exactly are these events which they are talking about. Business and Association events
Developing hospitality operation through adoption of management techniques
As with other businesses hospitality operations including hotels, restaurants, pub and bar businesses are now facing very tough trading conditions. Their operation environment that is being hard hit by the effects of an economic slowdown and the credit crunch. Britain is approaching a sink into recession in the current year with a contradiction of economic output in both the third and fourth quarters (Seager, 2008). Paris based Organisation for Economic Cooperation and Development released its latest set of economic forecasts. According to the report, ongoing effects of the credit crunch and a weakening housing market will cause the British economy (claimed to be the worlds fifth largest) to shrink by 0.3 percent in second quarter and by 0.4 percent in the October to December period. According to the shadow chancellor George Osborne (cited in Seager, 2008). "Not only is the British economy predicted to shrink in the next two quarters, but it is also the only economy not predicted by the OECD to see a recovery this year. All of our major competitors are predicted to see at least some growth by the end of the year." This statement thus defines that the service industry faces tough trading conditions. It has resulted in a business slow down affecting various factors. According to e-hotelier (2008), the UK hotel market reported a 9 per cent fall in profit in the month of
