Provide a quality service- they intend to do this by training staff to deal with customers efficiently.
I think that DBF associates are providing a quality service because the staff at DBF associates is trained to the highest standard to work with clients.
Analysis of how the organisational structure, culture and management style helps the business meet its objectives.
The firm has a flat organisational structure. This helps the business meet its objectives because there are not many steps between the main manager and the employees. This helps the business meet its objectives because every individual in the firm knows what they are doing and what every other individual is doing. The general manager does not boss the employees around, instead the employees just ask the general manager what to do.
Since the firm has a flat organisation structure this means that employees can make more decisions. This motivates the employees because they have a little bit of power and do not have to answer back to the manager.
The firm has a person culture. This helps the business meet its objectives because the manager works alongside the other employees and there is not a power problem because each individual can do something that no one else in the company can do. This helps the business meet its objectives because each person has a job to do and as long as s/he does it the business will run smoothly and the business will meet its objectives.
The firm has a democratic management style, this means that the employees are mentioned in decision making at DBF associates. This helps the business meet its objectives because the manager and the employees work together when they are making decisions in the business. This helps the business to meet its objectives because the manager and the employees know what the objectives are and will try their best to meet the business’s objectives.
An analysis of the impact of ICT upon the internal and external communication
The impact of ICT upon internal and external communication
ICT impacts upon communication because ICT is used in most cases of external communication. ICT is used more for external communication then it is used for internal communication. As a matter of fact ICT is hardly used at all for internal communication
ICT is used to fax and E- mail clients their accounts. These accounts are produced on Microsoft excel by the accountants then are printed on a HP LaserJet printer then faxed or e- mailed to the clients. Even if the accounts are not faxed or E- mailed to the clients, i.e. they are given by post or in the clients hand then the accounts are still produced on Microsoft excel using a computer and then printed using a HP LaserJet printer which is ICT.
ICT is used so much at DBF associates because: -
- Information technology improves the efficiency of an organisation.
- Word processors improve the quality of presentation of data.
- Developments in technology mean that tasks can be carried out quickly and precisely.
- Firms who provide information technology services are provided with extra business.
Listed below are just some of the things ICT is used for and affects external communication: -
- Microsoft Word to produce a letter (computer).
- Spell checker to spell check accounts.
- Fonting to sort the accounts out by size style e.t.c.
- Printer to print accounts.
- Fax machine to fax accounts.
- Internet to E- mail accounts to clients.
- Photocopier to photocopy client’s accounts.
- Microsoft Excel to produce clients accounts.
Without ICT DBF associates would not be able to communicate via email or fax. It would have to use the phone. Without ICT DBF associates can’t run their business because at DBF associates nearly every single job is done on a computer or using ICT. DBF associates like most other business in the service sector cannot run their business without the aid of ICT.
