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REPORT

Halifax letter

Purpose:

The first document is from Halifax bank which I have received from them telling me about saving services and some other details as well. The purpose of the Halifax letter is to give information and details about an appointment that I made. The letter confirms that I made an appointment because two weeks ago I went to their branch in the moor for an interview but unfortunately they kept telling me to wait and wait for about an hour despite I had a class to go to. After that the manager came to me to apologise about the mistake that happened by a member of staff as it was his first day in the branch so I wanted to make sure that something like that will never happen again when I come next time, so I asked him to send me a letter home confirming the date, time and the person that am going to meet.

Layout/appearance:

The layout appearance doesn’t look professional to some extent because there are massive blank areas in the letter which could make the layout appearance look poor. The background and foreground are not colourful and this could make the letter look less interesting and less attractive as there are huge white blank spaces. The layout of this letter is not well structured because as you can see, it’s got just two short paragraphs and each of these two paragraphs are written in three lines or less. The logo at the top right corner doesn’t look interesting because it’s not colourful and the size of it is not big which would not grab the readers’ attention. The small font text at the bottom of the page helps to improve the layout appearance a little bit more as it fills a blank white area and also shows where this letter ends.  

Style of language:

The style of language that’s been used in the letter is formal because it’s got the company’s logo and address and my name and address. It also starts with “dear” and ends with “Yours sincerely”. The manager of the new branch has her signature on and the Halifax main address at the bottom of the paper. The small font text at the bottom of the page tells us that the letter is formal as it’s got the address of the main Halifax building.

Good and bad points:

There are some good points about the letter like the logo of Halifax which’s been placed in a place that would suit the layout of the page. The address of the branch and the main building address of Halifax is also provided as well as the reference, date and signature which makes it look like a proper formal letter so it suits the aim of it. In the other hand there are some bad points about the letter like the blank areas that makes the letter looks less attractive and interesting as I mentioned above. Another bad point is that there are no colours at all. There is no font colour and the background and foreground are not colourful. One more bad point is that there is only one graphic which’s the black and white logo of the company.

Improvements that could be made:

Actually there are some improvements that could be made in order to make the letter look more professional and meet its aims and targets. These improvements are mentioned below:

  • Add colours to the letter so it becomes not boring to read.
  • Add more graphics like a table or a graph in order to make it look eye catching.
  • Try not to make a massive amount of blank areas and this can be done by inserting some graphics for example.
  • Add more information and details to it so the letter becomes more informative and suit the purpose of it.
  • Make the background and foreground more colourful to match with the aim of the letter.
  • Change the font size and style so the text becomes more fascinating.

Suitability:

I think that this letter doesn’t suit its purpose to a certain point with its poor layout appearance, house style and style of writing. The layout appearance is very poor as there are a huge amount of blank areas. The amount of information and details is limited so the purpose in not identified clearly and therefore this will make it less understandable.

Halifax flyer

Purpose:

The heading of the Halifax bank flyer says “About You”. As we can tell from the heading that the purpose of the flyer is to give information of how to protect personal information. The flyer also talks about protecting the person’s identity and preventing financial crime. As we can see clearly from the flyer that it gives us some information to help us and show us how to protect our bank accounts from identity theft which could be very helpful as many people have many problems disappearing money from their bank accounts. This can be done by simply giving their personal details to their friends or loosing their credit card.

Layout/appearance:

I think the layout appearance of the flyer is quite poor to a certain point for some reasons and one of them is that there is no background and foreground colour on the pages of the flyer as it’s made up of six pages. Another reason is because the flyer is full of text and paragraphs which could be very boring to the reader as it gives so many useful information with a small font text which could be a problem to some people that have sight problems. There are no graphics, tables or graphs at all in the flyer as there is only text which could make the layout appearance of it look less interesting and not attract the reader’s attention. There are a couple good points about layout appearance of the flyer which are the coloured headings which makes them standout and the amount of text which explains some issues in details and the bullet points has been used in order to show some information in a good style that could support the house style of the flyer, but overall, it doesn’t look attractive enough to grab the reader’s attention.

Style of language/writing:

The style of language looks formal and informative as the aim of the flyer is to inform. The flyer shows the address of the main building of Halifax bank at the bottom of the last page as well as the reference number in order to make the flyer look more formal. The font style also makes the text look formal and readable for all sorts of people.

Good and bad points:

The good points about the flyer are actually few which are that there are many information and details mentioned that would suit the aim of it and also the colour of the headings that makes them stand out and the bullet points that could match the house style of the flyer to a point. The bad points of the flyer is that the background colour must be improved and add more colours to it. Another bad point is that there are no graphics included, there are also no tables or graphs to show some facts in order to persuade the readers and make sure that they understand their point and what the flyer is aiming at.

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Improvements that could be made:

The improvements that could be made are several because the house style of the flyer is very poor which could make it look boring. The background must be improved in my opinion at all pages and not just on the first and last page. Some graphics must be inserted so the flyer looks more interesting. Reduce the amount of text as there are many paragraphs and information for the reader to read. Increase the font size to 14 so then everyone can read what it’s actually saying.

Suitability:

I think that ...

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