Operations Management
Strategic Operations Management PS4H01 07235569 6/24/2008 Summary Quality is a part of the organisation operational activity. It revolves around the analysis if the processes performed to add value are working efficiently and effectively. There have been evolution of different techniques to resolve the problems the organisations are facing to achieve efficient and cost effective production for example Total Quality Management, Just in time, Lean Manufacturing, Manufacturing resource planning I and II, Six Sigma, Enterprise Resource Planning. Maintaining the level of quality and improving it is a challenge for every organisation. The report talks about how has quality been applied in the company and also how they can work towards getting the ISO 14000 certification to their organisation. The company The Nutan Mumbai Tiffin Box Suppliers Trust delivers lunch boxes containing cooked food for people at work. The food is cooked by one of their family members. The error rate that the company maintains is one in 16 million transactions, which is Six Sigma performance. The process followed by them is simple and efficient. The company is looking at expanding their business to different parts of the country and not able to sustain their business due to the infrastructure, social problems in those cities. Action plan for the organisation is to slowly move towards other cities
Discussing Innovation.
Innovation DEFINITION Innovation in Latin means something new. "It is a process of turning opportunity into new ideas and of putting these ideas into widely used practices. It is a specific tool of enterperuninar the means by which they exploit change or an opportunity for a different business or service." It can also be defined as " The generation and implementation of ideas which add-value. Innovations are ways of improving an organizations performance or reducing the cost at which a given level of performance is achieved. " " The Ability to Deliver New Value to a Customer." " Innovation is a process, involving multiple activities, performed by multiple actors from one or several organizations, during which new combinations of means and/or ends, which are new for a creating and/or adopting unit, are developed and/or produced and/or implemented and/or transferred to old and/or new market-partners." Innovation is a continuous variable. CHARACTERISTICS OF INNOVATION * Innovation is the energy source, the driving force for entrepreneurs. * It does not only apply to product but equally applies to services and system. * Very few innovations in themselves constitute major changes. * Innovation is change for the better. * It flourishes in democratic and centralized environment. * An innovation should give better results and involve less risk. * Innovation is one
People and operations management.
EVELYN AYINDE AS BUSINESS STUDIES KEY SKILLS ASSIGNMENT. PEOPLE AND OPERATIONS MANAGEMENT. MOTIVATION:(MOTIVATION THEORY) Read and draw information from at least two sources on the motivational theories of Taylor, Mayo, Maslow and Hertzberg. Compare and contrast their theories, then explain which theory you consider the more convincing and why. Motivation starts with the desire to be free, to be free from dependency on others, freedom to live the lifestyle we dream of, freedom to explore our ideas. Total freedom is not possible or desirable, but the struggle to achieve that ideal is the bases for motivation. If you have a unique idea but don't like taking risk, ideas' is all you will ever have. Taylor, Mayo, Maslow and Hertzberg motivation started with a need, vision, dream or desire to achieve the seemly impossible which brought about motivation theories. George Elton Mayo Hawthorne Experiments was in charge of certain experiments on human behaviour carried out at the Hawthorne Works of General Electric Company in Chicago between 1924 and 1927, but many of these ideas was know as the human relations school grew out of experiments between 1927 and 1932 at the Hawthorn Plant of theWestern Electric Company in Chicago. Initially they were based on the scientist idea that workers productivity was affected by work conditions, skills of workers and financial incentives. His
Management of Service Operations
The Company "Roti" (the Indian restaurant) "Roti" (means Bread in Hindi) was started by two fiends (partners) on July 15th 2007. "Roti" started its operations with 5 employees, including 1 head cook, 1 junior cook, 1 receptionist, 1 waiter and 1 dishwasher. The restaurant is meant for dining in, home delivery and also take away. Restaurant is serving high quality food cooked with best ingredients. As most of the advertisement of the restaurant is through word of mouth, Roti did sufficient promotion by distributing leaflets, fliers and even advertise through local newspapers, posters and banner ads. The restaurant is located at Smithfield court's shopping plaza in Kennedy Town, which is mainly the residential area and is away for commercial area. The owner told me that they are not getting a good response from the local residents as there are not many customers enjoying the environment and food at "Roti" even though they are focusing on local residents and office employees in Kennedy Town, as there are not many Indian restaurants in this area. He told me that there are only few customers attending the restaurant in lunch hour's and they are mainly office employees, people who are working in some commercial offices in the area. I have seen that "Roti" has everything that a good restaurant should have. Roti have high standard dining area with enough seating. The food served at
Operations Management
Assignment 1 - Semester 1 Wafi Al-Karagouli Sabina Ismail W Paula Wagner W0217021 Word count . How should quality be defined at this restaurant? Outline which quality tools you would use to assess the situation at The Raja's restaurant. Quality of service is the most important aspect to a customer. The concept of quality can be defined in various ways. By definition "Quality is consistent conformance to customers' expectations" (Slack, Chambers and Johnston, 2004). Each customer has expectations of different quality standards and quality service. In The Raja Tandoori restaurant quality has been declining recently. An example of this is patrons have to wait as long as 45 minutes to be seated, in addition to this it can up to 40 minutes more to get a good meal served to the table. The dimensions of service quality are reliability, responsiveness, assurance, empathy and tangible factors (James A. Fitzsimmons et al, 2004). The customer survey results indicate that 87% of customers believe the quality of food at the restaurant is excellent. Also, the dining experience is very good; being represented by 81% of customers. However, 78% of customers have expressed that they found the waiter to be only at satisfactory standards, this is likely to be due by the lack of staff experience. 70% of customer responses showed that they were served within a reasonable
innovation essay
Introduction Innovation can be defined as "...the management of all the activities involved in the process of idea generation, technology development, manufacturing and marketing of a new (or improved) product or manufacturing process or equipment. (Trott P, 2005)" Innovation is usually misinterpreted as company's think only new products can be an innovation, but this is only one type of innovation. The product doesn't necessarily have to be new, and neither does it have to be a product. A product which has been improved or improvised or even a service can be an innovation. Also, the difference between invention and innovation needs to be established. Invention is "an innovation that is both novel and non-obvious." (www.novagraaf-intellectual-property.co.uk/glossary.htm, 2007). There are millions of inventions in a year but innovation involves getting the product/service into the market place and to a certain target audience. This essay will first outline the advantages of innovation and how this can be highly beneficial, and then later move on to the disadvantages and dangers of over innovation. Innovation is known to be one of the best sources for business survival and growth, as innovation can provide a certain exclusivity that other organisations don't have. This means they can charge people for a product they can't get anywhere else, or for that price. Each company has
innovation engineering in UK
i Innovation in UK engineering firms Abstract This article shall define the criteria for judging of the competition to find the most innovative engineering firm in the UK. An introduction to the subject of innovation, and a review of the current methods used to measure innovation, in both product and service based firms, shall be presented. For each measurement technique, the advantages and disadvantages shall be discussed, and finally recommendations will be made as to which measurement system and indicators shall be used to judge the competition. The report shall recommend that both subject and object based measurement techniques be used in judging the competition. The report shall also recommend that the innovativeness of the product or service and value-added, be used as the primary indicators in judging the competition. Contents Introduction 1 Innovation 1 Radical versus incremental innovation 1 Innovation and risk 2 Intellectual property (IP) and Knowledge 3 Measurements of innovation 4 Innovation surveys 4 Subject approach 5 Subjective judging criteria 7 Object approach 8 Objective and overall judging criteria 9 Conclusions 9 References 10 Introduction Innovation Innovation is the exploitation of new ideas in order to increase either customer or organizational value. [1] It is distinguished from invention in that invention is the creation of a unique
The ideas of Schumpeter on entrepreneurship and innovation
Implementing strategies The ideas of Schumpeter on entrepreneurship and innovation Introduction Joseph Alois Schumpeter was born in Austria in 1883 to parents who owned a textile industry. He thus became very familiar with business at an early age later entering the University of Vienna to study economics and law. In his career, Schumpeter took a professorship in economics at various universities and served as a minister of finance in 1919 and was made president of American economic association in 1948. He died in 1950 at the age of 67. Schumpeter was an academician, a public speaker and a prolific writer. Among his works are: business cycles (1939), capitalism, socialism and democracy (Ed 1976), history of economic analysis (1954), the great economists (1951), and the theory of economic development (1954). Schumpeter's ideas Schumpeter busied himself with the ideas of entrepreneurship and innovation in a market economy. He observed that the business world had become a ground for creative destruction thus coining the phrase "the gales of creative destruction". Simply put, he observed that a market economy ensures growth by allowing new, better companies to topple the old. These ideas attracted much attention in his 1942 book; capitalism, socialism and democracy. In this book Schumpeter believed that capitalism would be destroyed by its own success. He believed a sizable
Operations Management Case Studies
OPERATIONS MANAGEMENT CASE STUDIES TOPICS COVERED LONDON ZOO: NOTES FROM CASE STUDY Objectives: Recognise need to increase visitor numbers yet provide high quality of service. Need to know what they're doing right and wrong. Need a way measure quality of service that they provide. Need to organise operations to maximise their experience. View that zoos are one of the problems rather than solution of animal conservation. Measure if they're giving customers what they want. To ensure service is as wanted and expected; or exceeds expectations - halo effect - spread positive reputation, resultant increase in visitors. Info: Good view of Regents Park. Can see visitors arriving and walking to main entrance from car park or tube station. Started off small; then expanded rapidly to reach present size of 36 acres. Collection expanded as did mass building work from 1830 - 1930. Listed buildings can't be demolished and must be renovated within strict guidelines. Severe lack of capital investment in infrastructure in 1960 - 1970. Children's & Petting Zoo rebuilt late 1980s (society) Awarded £2m, to build an education centre (society) Wildlife attractions showed lowest consistent absolute growth, fall in percentage terms. Decreasing market size, increasing number of new entrants and competitors, other visitor attractions expanded rapidly. Last 25 years lack of
Business Operations Strategies and Supply Chain Management.
Business Operations Strategies Cost Leadership- Cost Leadership is a way of getting a competitive advantage by finding the most efficient way of manufacturing the good or delivering the service in the industry. A cost leadership strategy is where a business aims to be the lowest cost manufacturer within its industry. Low costs can be achieved through economies of scale in production and distribution, access to cheaper raw materials or inventing an innovative way of producing a product. Visibility- Operations can be influenced with something such as what they can see from the operations in action. Service based businesses will have a higher based level of visibility, while customers will rarely see the operations process of a manufacturing based business. The implications for operations of a highly visible operations process are that the quality of labour will be significant. Operations will generally need to have well trained, highly skilled, adaptable staff that are able and willing to deal with the individual needs of customers. A close relationship with human resource will be essential. Speed is also a crucial factor in operations as customers usually have a much lower tolerance for waiting. Short time lags are important in operations between the customer ordering and the delivery. Otherwise the customer may get sick of waiting and move onto a competitor. Overheard
