operations management
Operations Management. Assignment 2 How Planning and Control are used in operations Introduction All systems and processes are designed to achieve certain goals and outcomes. In most processes of organisations the objective is to provide product and service that would have demand among customers. However it is not that easy to do considering the competition that organisations meet in the world market today. Therefore, all organisations have to plan and simulate their processes very carefully do that their product or service "does what it says on the tin". In this assignment I will describe and analyse a process which I have a first hand of and the one I have to deal with on the daily basis. Task 1. Describe a service process of which you have firs hand experience and produce a process plan using mapping symbols to illustrate it I have chosen the process that takes place in every estate agents, it is a process of letting a residential property. The reason why I have chosen this process is because I do work in estate agents called "Adam Keys" and I know the process is designed and the activities that accommodate a completion of this particular process. Calling private landlord from available resources e.g. Internet, Newspaper 2 Introducing yourself, the company and charges to the landlord 3 Waiting for landlord decision 4 If Landlord agrees, take his details down
Manzana Insurance - Operations Management
MANZANA INSURANCE OPERATIONS MANAGEMENT CASE 1 SUBMITTED TO PROF. T. S. NAGABHUSHANA BY TEAM 1 AMIT KUMAR GUPTA (0211079) HARPREET BINDRA (0211087) HIMANSHU MITRA (0211096) PRADYUMAN KAPOOR (0211113) ROHIT JOG (0211124) EXECUTIVE SUMMARY Fruitvale branch of Manzana, which handles only property underwriting, has been performing very badly for quite some time with very high turnaround time resulting in late renewals and increased renewal loss rate. This is further worsened by increased competition from Golden Gate, a new player in insurance industry. There are a couple of problems in the fruitvale including ineffective incentive system, incorrect prioritizing of requests, increase in shift to newer policies, bottlenecks in operation, pending work not considered on a territory basis and increased turn around time etc. These problems have resulted in loss of almost half of renewal business for Manzana-Fruitvale. Some of the recommendations by which the Fruitvale can be pulled up are pooling together of underwriting teams and catering to any requests received from any of the agents of the branch. Also RERUNS should not be discriminated against because they are actually more profitable both in terms of value and the time they take to be processed. Fruitvale has to streamline its processes and will have to compete on the basis of services in this highly competitive
Operations Management at Tescos - The Final Report
Operations Management The Final Report Word Count: 1550 Executive Summary Our core purpose to create value for customers to earn their lifetime loyalty and provide quality (Tesco plc). Clearly states its values and what Tesco believes in to have a successful business; it opened its first stores in 1929 founded by Jack Cohen. The report explains and evaluates the operation functions such as Quality and what Tesco do to maintain quality, Tesco set their own standards for quality. They haven't yet implemented a quality system such as Total Quality Management and IS0900. There are four types of layout but Tesco is mainly cornered with Cell Layout it groups similar departments together; most stores are similar laid out however some do contrast. Tesco is influenced by a variety of factors when it comes to location. Three appendices have been attached they include input-process-output Diagram, Flow process Diagram and Cause and Effect diagram, Illustrating a quality problem. Conclusions have been given about how well they have done even without a quality system in place but I have recommended if they do that it would greatly benefit them overall. Contents .0 Introduction to Tesco 4 2.0 Main Body 2.1 Quality and ISO9000 5 2.2 Layout and Location 6 3.0 Diagram Explanation 3.1 Input-Process-Output 7 3.2 Fishbone Diagram 7 3.3 Flow
Delta Synthetic Fibres Britlon project - Operations management.
Delta Synthetic Fibres Britlon project Operations management CB514 Assignment 2 08/01/2004 Caecilia Biérer cmeb2 ID: 07998042 Table of content . Introduction. .1 background .2 Purpose .3 Limitations .4 Assumptions 2. Order of schedule proposed for conversions and new plant. 2.1 Conversion 2.2 New plant 2.3 Combination of conversion and new plant 3. Location for new plants. 3.1 Influences 3.2 Technical method 4. Danger threatening Delta Synthetic Fibres. . Introduction .1 Background Delta Synthetic Fibres is a company in England which produce some man-made fibre. Its main product is Britlene which is used in heavy-duty clothing and to produce industrial good. The company had thought of introducing a new product: Britlon. This product is the same that the first with added qualities such as heat-resistant. DSF has already five plants in three different sites, but it will need to convert and build new plants to meet its forecast demand for the two products. .2 Purpose This report is made to provide DSF's managers with advises in order to make decisions for the order of schedule to convert and new plant, for the possible location of these new plants. It also analyse the main dangers that DSF may be facing in the future. .3 Limitations This report could be more deeply analysed but a word limit was imposed. And, as the firm is fictional it was
Lean, flexible and agile in manufacturing and public sector
Lean, flexible and agile --- in manufacturing and public sector --- by Raymond As we all know, the world constantly changes, and thus, the business environment does also. As technology changes and people's thinking changes, so must the business organisation. If a company does not keep up with its competitors who do find ways to improve their processes, it may not last too long. Lean, flexible and agile are newly developed concepts to help the organisation succeed in such a competitive environment. Lean, flexible and agile in manufacturing Lean Production, also as the Toyota Production System, is initially promoted by Massachusetts Institute of Technology. The driving force behind this adoption is to provide value to its customers in the form of high quality, low cost, and on-time delivery. Primarily, lean production integrates product design, supply, distribution, manufacturing, accounting, marketing, and management under an umbrella of concurrency. Other related topics are identified as political, legal, and social concerns. Key areas of lean production are improving quality and eliminating waste, which including five principles: a) Build products that meet customer requirements at the exact rate of customer orders; b) Practice just-in-time techniques for obtaining, using, and distributing resources; c) Think of workers and machines as separate and don't tie one
People and operations management.
EVELYN AYINDE AS BUSINESS STUDIES KEY SKILLS ASSIGNMENT. PEOPLE AND OPERATIONS MANAGEMENT. MOTIVATION:(MOTIVATION THEORY) Read and draw information from at least two sources on the motivational theories of Taylor, Mayo, Maslow and Hertzberg. Compare and contrast their theories, then explain which theory you consider the more convincing and why. Motivation starts with the desire to be free, to be free from dependency on others, freedom to live the lifestyle we dream of, freedom to explore our ideas. Total freedom is not possible or desirable, but the struggle to achieve that ideal is the bases for motivation. If you have a unique idea but don't like taking risk, ideas' is all you will ever have. Taylor, Mayo, Maslow and Hertzberg motivation started with a need, vision, dream or desire to achieve the seemly impossible which brought about motivation theories. George Elton Mayo Hawthorne Experiments was in charge of certain experiments on human behaviour carried out at the Hawthorne Works of General Electric Company in Chicago between 1924 and 1927, but many of these ideas was know as the human relations school grew out of experiments between 1927 and 1932 at the Hawthorn Plant of theWestern Electric Company in Chicago. Initially they were based on the scientist idea that workers productivity was affected by work conditions, skills of workers and financial incentives. His
Operations Mgmt
Group Report On The P, T, and S Facilities Covering the Topics of: * Communications * Materials and Inventory * Order Entry * Supervision at the Plant * General Production Flow * Logistics Every organization whether it is successful or not can constantly improve upon their operations. In order to succeed at improving facilities that work together in some way, shape, or form such as the P, T, and S facilities, problems must be identified and turned into opportunities to improve and streamline each one of their operating businesses. This group report will look at six different areas that can be streamlined to run with much higher levels of efficiency than they are currently operating at. The following six topics will be researched, discussed, and have logical solutions that will be recommended: * Communications * Materials and Inventory * Order Entry * Supervision at the Plants * General Production Flow * Logistics The fact that the P, T and S facilities work together in some manner is reason enough to have all of these facilities in close vicinity to one another; our suggestion for the three facilities is that a large parcel of land be found and purchased to build a reasonable sized industrial complex housing all three facilities under one roof. The reason for building a facility that will house all three units is that there is too much transporting back
Learning Team Operations Management Plan
Learning Team Operations Improvement Plan Evans Oniha, R.N. Eugene Hardin, MD Angela Tatum Lennis Fareed University of Phoenix MGT554: Operations Management Group GA04MBA03F Professor Teodur Sauca, MBA April 27, 2005 Learning Team Operations Management Plan The problem of emergency department overcrowding has become an important issue for many emergency departments throughout the city and county of Los Angeles. Patients frequently have to wait hours just to get into the emergency department to be seen by a physician or other healthcare professionals. The problem does not seem to be getting better as times goes on, but indeed studies seem to indicate that the condition is growing worse. At a local Los Angeles County Hospital (King Drew Medical Center) emergency department, we found that the problem is especially severe. Patients are forced to wait as long as 8-12 hours to be seen and treated by physicians. This paper will propose a plan that will help to alleviate this critical problem of emergency department overcrowding and long patients waits for services. Problem Statement There is a nationwide shortage of emergency room space and an increased demand for emergency services. Public health officials, hospital executives, and doctors are increasingly concerned about emergency department ''boarding," because of the potential impact on both patient safety and staff
Marketing & operations management.
TABLE OF CONTENTS .0 Who is WELB 2.0 Introduction 3.0 Analysis - The Macro-Environment (PEST) 4.0 Analysis - The Micro Environment - (SWOT) 5.0 Secondary Data 6.0 Bibliography .0 Who is WELB MISSION STATEMENT "The Mission of the Board is to provide, develop and support education, library and youth services in the Western Area to the highest standards in order to enable the community to fulfil its potential thereby enriching the quality of life and contributing to social and economic development". The Board was established in 1973 under the Education and Libraries (NI) Order 1972. It is one of 5 Education and Library Boards in Northern Ireland. The constitution of the Board is laid down in the Education and Libraries (NI) Order 1986. The Western Education and Library Board is the local education authority and library authority for its area The Board's Administrative Headquarters is located in the county town of Omagh, with district offices in Derry and Enniskillen. In such a large area with a widely dispersed rural population, we have an efficient transport service with a fleet of school buses which is among the largest of those belonging to local Education authorities in the UK. Within the public education system, the Board has statutory responsibility for primary and secondary education within its area. The Board must also have regard for the need for
Operations Management Case 1: Manzana Insurance.
Operations Management Case 1: Manzana Insurance Submitted to Prof. T. S. Nagabhushana Indian Institute of Management Bangalore Situation Analysis Founded in 1902 in California, Manzana Insurance specialized in commercial insurance, with property insurance, in 1991, making up 65% of its revenues, liability insurance 20%, and investment income and miscellaneous specialty lines constituting the remainder. Manzana operated through a network of relatively autonomous branch offices in 3 states of the United States of America - California, Oregon, and Washington. Each branch was treated as a separate profit and loss center. Its sales force comprised about 2,000 independent agents who represented Manzana and other competing insurers. Consequently, there were no exclusive Manzana agents. Manzana Insurance, founded in 1902, had a profitable home and commercial property insurance business for several decades. The company's performance started taking a hit in early 1970s. This was due to emergence of a nimble competitor, Goldengate, and high interest rate regime. The case is concerned with the performance of a branch, by name Fruitvale, which has been consistently losing business to its archrival Goldengate in its territory. By mid-1991, Goldengate had performed much better than Manzana's Fruitvale branch on every count and this resulted in memo being issued by the senior
