an evaluation of F&B outlet
Content page .0 Introduction 2 2.0 Establishment 2 3.0 Development & Justification 3 4.0 Discussion of Assessment 5 4.1 Reliability 5 4.2 Responsiveness 6 4.3 Assurance 6 4.4 Empathy 7 4.5 Tangibles 7 4.5.1 Ambience 8 4.5.2 Food 8 4.5.3 Staff & Service 9 5.0 Sales Potential Method 0 6.0 Identifications and analysis of operational strength 0 7.0 Recommendation and Suggestions 1 8.0 Conclusion 2 9.0 0.0 List of Reference Appendix 4 0.1 Appendix 1- Assessment criteria developed by group 0.2 Appendix 2- 22 Statements of the SERVQUAL instrument 0.3 Appendix 3- Marriott International's UKIMA region Restaurant audit List. 5 8 9 Group Members Tulshi Naik Irakli Morgohisa Ahima Nair Surya Gupta .0 Introduction: This report evaluates food and beverage operation through a quality audit process. The report evaluates how important quality has become in sustaining growth of the hospitality industry. Hospitality is a sophisticated industry thus Quality is an integral part of all management. As discussed in week 2 lecture (Slack et al.2001) suggests: ''Some operation managers believe that, in the long run, quality is the most important single factor affecting an organisation's performance relative to its competitors'' In most cases quality offered by an organisation has great impact on competitors offer. In order to hold
Israel and Lebanon.
Israel and Lebanon Situated in southwest Asia along the eastern end of the Mediterranean Sea, Israel claims an area of 8019 sq mi, extending about 200 miles north and south and 70 miles east to west at it's narrowest. The western border is the Mediterranean. The country is a narrow, irregularly shaped strip of land with four principal regions: the plain along the Mediterranean coast; the mountains, which are east of this coastal plain; the Negev, which comprises the southern half of the country; and the portion of Israel that forms part of the Jordan Valley, in turn a part of the Great Rift Valley. North of the Negev, Israel enjoys a Mediterranean climate, with long, hot, dry summers and short, cool, rainy winters. This northern half of the country has a limited but adequate supply of water, except in times of drought. The Negev, however, is a semiarid desert region, having less than 10 in. (25 cm) of rainfall a year. The total area of land includes the Golan Heights that were captured from Syria during the six day war, in 1967 and annexed in 1981 contrary to a united nations security council resolution. While the Israeli government is willing to return the land for a peace settlement from Syria; they have never reached an accord and Israel remains in control of this strategic highlands. Israel also captured other territories the West Bank, the Gaza strip and the Jericho area
Relationship marketing - The Taj group of hotels.
.Introduction .1 Relationship marketing We live in a developing world where our economies as growing at an increasingly fast pace. There is free movement and trade all over the world. Over the years, the world has become a global market place. This is the prime reason as to why the concept of 'relationship marketing' was brought about. The focus is no more on selling ones products and services, but to build long term beneficial relationships with anyone who is important to your business. "Relationship marketing is to establish, maintain, enhance and commercialise customer relationships so that the objectives of the parties involved are met. This is done by a mutual exchange and fulfilment of promises."1 There has been a very notable change in the concept of using traditional transactional marketing to building and maintaining relationships. This assignment talks about relationship and direct marketing and how it is used in today's world. To make things comprehensible, a company was chosen and the focus was made on this company and their dealings. .2 The Taj group of hotels-introduction Jamsetji Nusserwanji Tata, the founder of the Tata Group, incorporated the Indian Hotels Company Limited (IHCL) on April 1, 1902, for the ownership and operation of the Taj Mahal Hotel, Mumbai. The Taj Group's first hotel, The Taj Mahal Palace & Tower, Mumbai was opened on December 16,
Airport Planning In an Uncertain Future.
Airport Planning In an Uncertain Future Andrew Allison Student Number: ft076160 Lecturer: Rodney Fewings Submission Date: 28th November 2003 Executive Summary The report examines the Importance of the aviation industry to the United Kingdom through Employment, which in turn directly affects the economies around surrounding airports. It is forecasted that growth will continue in the industry to 500 million passengers by 2030. This would bring huge problems to the United Kingdom where this capacity would not be able to be met by existing infrastructure. The government has played an influential role in developing a strategy of sustainable development, which takes into account the need for growth as well as environmental considerations. Both these factors will have an impact on the airport operator where currently they are subject to constraints by government on expanding facilities through New Runways and Terminal expansion. It is anticipated that introducing emission charges will aviation to pay its external costs but also will affect an airports operations through airlines changing their network strategies with an emphasis on larger aircraft in congested airports while than the emphasis on frequency. Contents Page .0 Introduction 4 .1 Problem Definition 4 .2 Aims and Objectives 5 2.0 The Current Situation 6 2.1 The Benefits of the air industry to the
Meeting, conventions and hotel sales - Niagra Falls.
The city I was assigned to prepare this project is Niagara Falls. This project is to introduce and recommend Niagara Falls for meetings, conventions and hotel sales. Niagara Falls is located in the west end of Ontario. Every year there are more than 18 million travelers visited the Niagara Region. To arrange the meeting in Niagara Falls, one can take advantage of world class accommodations, renowned theatre, festivals, wineries, casino to add to the whole host of other tourism experiences. Accommodations In Niagara region, there are more than 14,000 hotel/motel rooms are available in, the third largest availability in Canada behind Toronto and Vancouver. Niagara's accommodations possibilities are as diverse as the destination itself. However, I would recommend Sheraton Falls view Hotel and Conference Center because it locates right beside the falls and 31 stories. One can view the world famous falls distant with 300 yards during their meeting break. Not only can view the falls, one can also take advantage of the facilities that offered by Sheraton. It was built with 75 Jacuzzis, 25 conferences room, indoor pool, restaurant and wheelchair accessible. Another recommendation is the sheer luxury and world-class Hilton service; there is a pretty good destination in Niagara Falls. The Watermark Restaurant inspires with its view and appetizing menu. This one-of-a-kind
The Relationship between Food and Society
HIGHER EDUCATION RT2107 MODULE: Food and Society TUTOR: Elizabeth Baines February 2008 Assignment One Formal Report Siobhan Griffiths TABLE OF CONTENTS . Introduction 3 2. Relationship between Food and Society 4 2.1 History of Food 4 2.1.1 Pre Agricultural 4 2.1.2 Agricultural 5 2.1.3 Agro-Industrial 5 2.2 Geography of Food 6 2.2.1 Physical Geography 6 2.2.2 Human Geography 8 2.2.3 Medical Geography 8 2.2.4 Economic Geography 8 2.3 Multicultural Societies 9 2.3.1 Western Societies 9 2.3.1.1 Americans 9 2.3.1.2 British 10 2.3.1.3 Caribbean 10 2.3.2.4 Mediterranean 10 2.3.2 Eastern Societies 11 2.3.2.1 Polish 11 2.3.2.2 Chinese 11 2.3.2.3 Indian 12 2.4 Dietary Influences 12 2.4.1 Optional 12 2.4.2 Medical 13 3. The Developments 14 3.1 The Influences 14 3.1.1 The Vikings 14 3.1.2 The Greeks 14 3.1.3 The Romans 15 3.2 Trends and Issues 15 4. Conclusion 18 5. Appendices 19 Figure 1: 19 Figure 2: 19 Figure 3: 20 Figure 4: 20 Figure 5: 20 6. Bibliography 25 6.1 Books 25 6.2 Websites 25 6.3 Journals Error! Bookmark not defined. 6.4 Additional Reading 25 6.5 Other Sources 25 . Introduction This report will investigate the key factors that constantly establish the relationship between food and society defining the multi-cultural nature of food and drink today. This will be done through various mediums of research and notes including
Hotel Cinnamon Grand case study
CINNAMON GRAND - COLOMBO THE TOURISM CLUSTER MODULE CODE - 3MBS450 THEORY AND PRACTICE OF BUSINESS MS. SHONALI APONSO INFORMATICS INSTITUTE OF INFORMATION TECHNOLOGY DATE OF SUBMISSION - JUNE 30, 2008 TABLE OF CONTENTS Acknowledgement......... * Dear Ms. Shonali Aponso, we would like to pay our heartiest gratefulness initially for guiding us towards the Business world. You were always there for us when we were working on this assignment. Thank you very much for your kind contribution to make this project a success. * Our dear friends, who gave us a helping, hand in every possible way. Your assistance gave us courage to finish this assignment appropriately, thank you very much for all your support. * We would like to pay our gratitude to our dear parents, who were behind us to succeed in this endeavour. * And finally we would like to thank all IIT staff for their contribution to make this assignment a success. THE EXECUTIVE SUMMARY The Tourism Cluster was formed by key tourism industry associations in April 2000 together with the U.S. Agency for International Development (USAID) funded The Competitiveness Initiative (TCI). Their main objective is getting the tourism industry to adopt new strategies in addition to the conventional "Sun, Sea and Sand concept", in order to increase the level of competition of Sri Lankan tourism industry and to introduce unique
Tourism in Spain.
HG 253 TOURISM IN SPAIN. (As a main host country). BY RUWANTHI PERERA. Introduction. Spain is a land of geographic and cultural diversity, and with a lot to offer. The Mediterranean beaches of the south and the northwest attract those sun lovers, but more and more tourists are discovering the fascinations of an old and beautiful Spain far from the beaches. There are an enormous variety of landscapes in Spain: forests, salt marshes, rocky bays, mountains, medieval cities, rivers and mountain ranges. (www.spaintour.com) Through out this essay I will be looking at the following themes respectively. P.S: Because Spain is a huge country which has lot of remote islands I will not be looking at tourism statistics specifically regarding these islands however, I will be referring to them on the following themes as 'examples' to illustrate certain points. > An overview of tourism in Spain in context of tourism in the Mediterranean and rest of the world. > Historical background of inbound tourism in Spain. * Franco era. * Development of Mass tourism and their motivations. * Coastal tourism. * Tourism statistics until 2000. > Reformation of tourism in Spain. * Reasons why and how? * Past approaches. * Current approaches. > Conclusion. * Nature/ quality of tourism during past few years, as a host country. * Future plans to improve their tourism. According to
Sun, sea and saving the world. Travel snobs have turned holidaymaking into a moral dilemma.
Sun, sea and saving the world Travel snobs have turned holidaymaking into a moral dilemma. Tourism is changing, and not for the better. Not so long ago, package tourism was regarded simply as a welcome respite from the rigors and proscriptions of everyday life. Today, the tremendous growth of opportunities to travel and enjoy the environment - the beach, warm climates, snow-covered mountains - is regarded by the critics as a threat to the environment, to indigenous cultures, and to the traveller's own sense of self. In contrast with mass tourism, the New Moral Tourism is justified less in terms of the desires of the consumer and more from the perspective of its perceived benign influence on the natural world and on the culture of the host. But what is this 'tourism with a mission', and what does it mean for holidaymakers and the countries they visit? Mass tourism Modern tourism could be said to have emerged with modern industrial society in the nineteenth century. Industrialisation spawned both the means to travel - initially the railways - and created a growing market amongst the new industrial and professional classes, and amongst the working class, the masses, too. Thomas Cook pioneered leisure travel amongst the middle and working classes in this century. He and his son, John Mason Cook (whose initials JMC are now a brand of Thomas Cook tour operations), took an
Investigating Travel and Tourism
Investigating Travel and Tourism In my first task, I have to write about * The reasons for rapid development of the industry since the Second World War (1950s). (E1, A1 note C2) * Its structure, the key components, and its economic and social importance, quoting relevant data accurately. (E3 note A2& C2) * The range of public, private and voluntary sector organisations within each component, giving suitable examples. (E4, C3, C2) * Its scale, significance, and development potential for the future. (E2, C1, C2, A2, A3) The Development of the Travel and Tourism Industry Travel and tourism have existed before our present time. Our present day objectives can be linked in ancient times. I am going to look at the development of Travel and Tourism from the end of the Second World War to our present days. The Second World War ended in 1945 and since then the global travel and tourism industry has grown increasingly large, this is now regarded as the largest industry in the world. Since the war ended, it has been safer for people to travel worldwide. The total number of United Kingdom residents taking holidays has steadily increased from 1951 to our present time. According to BTA over 60 million holidays was sold to United Kingdom residents going abroad or in the United Kingdom in 1998. There are a number of changes that took place in the United