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GCSE: People in Business
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What happens during the recruitment process?
- 1 Once a business is aware it has a vacancy, the first stage is to prepare a job description which lists all the tasks, duties and responsibilities of the jobholder.
- 2 The next stage is to prepare a person specification which details the knowledge, skills, attitude, qualifications and experience of the successful applicant. They will be categorised as essential qualities which an applicant must have and desirable qualities which are preferable.
- 3 Now the business will advertise for applicants. This can be in a local or national paper, web site, newsagent’s window or anywhere the business thinks it will attract the most suitable applicants.
- 4 People will apply using an application form or with a CV. A shortlist of suitable applicants will be drawn up by comparing them against the person specification. They are then usually invited for selection, which may consist of interviews and test.
- 5 A common mistake for students is to think that the process begins with the advert. A company will only advertise for staff once they are sure about the job and the kind of person they want for it. Otherwise, they will be unsure what they are looking for with the advert.
- 1 A small business can have all employees reporting directly to the manager as it is small enough for the manager to know what is going on.
- 2 As a business gets bigger it will need to have more structure and more than one level of boss, so a manager may have staff reporting to them who have more staff reporting to them. This is known as a hierarchical structure.
- 3 A hierarchy must have managers with different responsibilities. These will often relate to the many different functions of the business e.g. marketing, sales, finance, production, purchasing etc.
- 4 A hierarchy allows a big business to be organised so that everyone knows their job and responsibilities are clear. It also provides a clear means for communication to flow through the business.
- 5 The trend is to have fewer managers so that managers have more staff reporting to them. Removing levels of managers is known as downsizing. Benefits of downsizing include more responsibility for more junior staff which should motivate them and less cost for the business as it employs fewer managers.
Key employment laws in the UK
- 1 Discrimination laws – It is illegal to discriminate against certain groups of people when recruiting and in day to day management of them. Specifically an employer cannot discriminate against employees on the grounds of gender, race, age and disability. It is of course acceptable to discriminate on the grounds of ability. Picking the most able person for a job is what the recruitment process is about.
- 2 Employment protection – An employee must be given a contract of employment. They are protected against unfair dismissal as it sets out the possible grounds for dismissal. An employer who disregards this after the first two years of employment can be sued for unfair dismissal.
- 3 Health and safety – An employer must provide a safe working environment and can be held responsible if it does not.
- 4 Minimum wage laws – The minimum that an employer can pay. It varies according to the age of the employee.
- 5 The working time directive – Employers cannot expect an employee to work for more than 48 hours in a week without their permission.
- Marked by Teachers essays 9
- Peer Reviewed essays 7
Orion Designs has been making increased profits each year. Amita and Yi now want to expand the business. They could increase the range of items onto which they put the transfers (eg. Mousemats), or perform all of the production processes at Orion Designs. Amita and Yi are aware of the risks involved in expanding the business. Even though they have already invested their own money in the business, there may be a need for additional finance as well as more employees. Actual Question: Amita and Yi have recently had a meeting with a local business advisor about their plan for the expansion of Orion Designs.
- Word count: 682
I will also have to give feedback to retail sales assistants on their performance . If I do not communicate clearly the retail sales assistants may be unable to complete their tasks to their highest possible standard and may use the grievance procedure if they fell they do not understand the tasks/ timescales being set . As a retail sales assistant I had to have the ability to work within a team which allowed me to integrate into the department so on a day to day basis the business flowed smoothly and I was able to discuss any issues I had with colleagues.
- Word count: 1033
- Word count: 1033
The interviewer can also rank the candidates on how passionate they are about Primark as this directly shows how committed they are to Primark . The more committed an employee is , the more loyal they will be and they will often be more determined to take the business succeed . * This is an opportunity for the candidate to show they have researched Primark and that they have a real interest in the business . This shows they want to find to find out and they are aware of the aims and values of the business .
- Word count: 3025
Prepare all documents and qualifications for any situation , it is better to have more documents than you need than not to have one . If the employee is lacking a document this shows bad organisation , the business would expect a employee that wants the job to put the time and effort into getting all the correct documents the night before . The employee should research into the business to demonstrate an interest into the business . This will make the employee feel more confident in the interview , confidence is a quality that the business would want in a candidate .
- Word count: 1938
Serves as a measure which the applicants can be judged against . It helps to design the advert , select in interviews and short list . A decision is made about whether to recruit internally or externally Internally in large business ? notice boards , emails , website ? intranet , memos , appraisals , meetings and newsletters . Externally ? local and national newspapers , Job recruitment agency , radio advert , company website , trade journals ? specialist magazines , job centres , social media ?twitter and Facebook . You need to consider these factors when deciding whether to recruit externally or internally : cost , target audience and how quickly you need them .
- Word count: 3771
This may impact on customer service as we won?t be available to help customers during the hours training . The training may disrupt other members of staff and reduce overall productivity of the department I will be able to complete the daily staff rota ensuring all staff get the breaks and lunches they are entitled to with minimal disruption to customer service Key feature in the job description of a supervisor. Failure to complete this correctly may mean that staff do not get the correct breaks and may become demotivated and lower their productivity as a result which will trigger
- Word count: 2165
At the end of my internship I got feedback from my manager who explained how I was able to show effective communication within my time at BP.
In her first week she was tasked with composing an email to send to all the regionally based team members. She proved straight away that her written communications skills were good, although she was naturally looking for reassurance of her emails were as required. By the end of the internship, both her written and verbal communication could only be described as ?excellent?. Goal - To improve my ability to ask questions 1. List down any questions that come to mind during work or home.
- Word count: 543
Analyse the factors that contribute to an effective workplace highlighting good practice from different travel and tourism organisations
Good working practice would be that the company provide their staff with training every so often. Other organisations such as hotels will also give perks such as providing their staff with food and accommodation the hotel might also send their staff on holiday. The hotel will also provide their staff with training in customer service; this is part good working practice. Appraisal: Appraisal may not seem like a big way to motivate staff but it can have major effects such as the big perks.
- Word count: 518