functional areas in oxfam and sainsburys

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BTEC first diploma in business: Unit 1


In this assignment, I will be writing about the different departments in Oxfam and Sainsbury’s.


One of Sainsbury’s main functional areas is distribution. They ensure goods are delivered in the right place, at the right time and in the right condition. Distribution is also involves arranging for goods to be cost effective.

  • Planning vehicle routes to avoid back tracking. This keeps fuel costs down and saves time.
  • Making sure that goods are stored appropriately before they are delivered.
  • Checking if deliveries match the order.

Human recourses

The human resources of business are its employees. HR is responsible for employing knew staff and making sure each vacancy is filled.

  • Advertising job vacancies.
  • Maintaining staff records.
  • Advertising promotional opportunities.
  • Checking health and safety and keeping accident records.


In nearly all organisations the most important functional area is the finance department. Sainsbury finance staff support the accountants by keeping financial records.

  • Record money received
  • Checking and paying invoices received.
  • Preparing the pay roll and paying the staff salaries
  • Issuing regular budget reports to all the departments.

Customer service

Customer service is also a main functional area in Sainsbury’s. This part of Sainsbury’s handles complaints positively and professionally.

They also:

  • Solve customer problems.
  • Use customer feedback to improve customer service.
  • Answer customer enquires about products and services
  • Analyse customer complaints to eliminate problem areas.



One of the main functional areas in a business is administration. Admin is a support system that is requires by all business they monitor the budget but they can also interview new staff.

They can also:

  • Purchase supplies of office stationary and equipment
  • Respond promptly to enquires
  • Make arrangement for events, such as sales conferences and interviews.
  • Organize meetings and prepare meeting documents.


ICT is very important within a buss9ines. This is because most bossiness tasks are done by using a computer. The ICT department specializes in updating new systems. They can also:

  • Enforce a backup system so the documents a recovered.
  • Repair the computers when needed.
  • Installing a security system that protects Oxfam from hackers and viruses.
  • Connecting addition equipment to the system e.g. scanner, printer etc.


The marketing department is all about meeting customer’s needs and expectations. They are in charge of promoting Oxfam’s service. In addition, they can also

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  • Design and update Oxfam’s website
  • Designing and distributing promotional material like leaflets.
  • Carrying out market research.
  • Analysing market research results so they can inform their manager.


The finance department is a very important functional area. This is because they look after the money coming into Oxfam.

They also:

  • Make financial records of the money being received
  • Monitor the department’s budgets.
  • Check and pay invoices
  • Produce cash flow forecast and reports for senior managers.

Task 2


In this part of the assignment I will be explaining how Sainsbury’s and Oxfam are organised and why ...

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**** Parts of this are very good showing well considered analysis. Other parts seem to show a lack of understanding of what both businesses are about. It is important to do some research into an organisation you are writing about and ensure you understand it before writing.