How a business uses ICT to communicate and operate
C1 For one business describe the different methods of oral and written communication used and describe, with examples, how it uses ICT to communicate and operate. Ikea Oral Ikea use the tannoy system in their store in order to communicate with their employees. They use the tannoy to call the employees to meetings and it is also used to gather the employees in the morning for their daily huddle. These huddles are very useful, and appropriate as they are arranged in order to give out information to the employees, as well as to discuss problems from the previous day and to set targets to overcome these problems from occurring again. At these short meetings employees can voice their concerns about any possible problems and set backs in sales and get a feedback from others on how they could cope with these problems and stop them from occurring. A further example of oral communication in Ikea is the usage of mobile phones, which employees use to communicate with other employees and managers at the store. This is a very appropriate method of communication for the reason that it is helpful because it can be used in the case of an emergency or when you need to get hold of a fellow employee to discuss matters. Having a mobile phone is useful because you can get in touch with fellow employees without having to arrange a meeting. Written A written method of communication which
Customer service is providing service and information to customers, before, during and after the purchase of a product.
Customer Service Customer service is providing service and information to customers, before, during and after the purchase of a product. There are two types of customers, internal and external. . An internal customer is someone who works for the company itself, and knows about the products well. When an internal customer calls or we call them to sell a product, it is very easy to handle and understand them. When they have any enquiries, it is easy to talk to them, because they know what they talking about. 2. An external customer is someone who does not know much about the company or the products. We need to provide them a lot of information and inform them about all the features and benefits of purchasing a product. We need to work harder and make them aware of our best products. Furthermore, customers can be inbound or outbound. . When customers call on our inbound line, they have control on what to buy or not. It is easier to sell to them. Also, if they are happy with our service and products, they call us more often and encourage other customers to call us. 2. When we call customers from our outbound line, we advertise our products so we need to be convincing to the customers. It is harder to promote products because sometimes customers are not ready to buy. Next is the concept of USP. Customer service must show Unique Selling Point so that customers use only
Job roles in ASDA.
In this task I need to create a table, in the table i need to show the different job roles and what their functions are within the business. The business that i am going to link my table to will be ASDA. Job Roles Responsibilities Directors The responsibilites of the directors is looking after shareholders' intrests. The director of ASDA has the responsibility for ensuring the success of ASDA in such areas like health and safety, employment law, for example is ASDA complying with the minimum wage act. A director needs to avoid conflics of intrest. Managers The responsibitlies of a manager is to motivate staff, setting targets and recuting and dismissing staff, allocating work, communicating planning and desicion making, problem solving. A manager in ASDA will supervise and manage the overall performance of the staff in the whole department, they also report recommendations and develop stratigies on how to improve to improve on the quality of service and the quantity of sales. The managers are involved with employing staff to work for them they are also involoved in the career development. They are responsible for the growth and increase of finances and earning that ASDA make. Supervisors/Team Leaders Managing operatives. Motivating their staff and allocating tasks. The supervisors/Team leaders in ASDA will create the rotas for staff to work this will need to be
What motivational strategies does Sainsbury's use with its employees to maximise their overall performance?
Business Studies and Economics Coursework By Sarah Hussain 12CH What motivational strategies does Sainsbury's use with its employees to maximise their overall performance? Introduction Sainsbury is a Private Limited Company. It is a leading UK and US food retailer with interests in financial services and property. The group compromises Sainsbury's Supermarkets and Sainsbury Bank in the UK and Shaw's Supermarkets in the US. The Group employed 172,90 people at the end of the year The Groups objective is to meet its customers' needs effectively and thereby provide shareholders with good, sustainable financial returns. It aims to ensure all colleagues have opportunities to develop their abilities and are well rewarded for their contribution to the success of the business. It also aims to fulfil its responsibilities to the communities and environments in which it operates. In order to be a productively successful company Sainsbury's has to make sure that their staff are motivated. If their staff feels motivated in the work practice then the employers can expect a higher output per head. This will explained further later on. I have chosen to analyse the motivation techniques of the managers at J Sainsbury plc. I want to find out how they aim to motivate their staff and if they are aware of Maslow's hierarchy of needs and if they implement them in the workplace. In order to
Organisational structure + job roles
Organisational structure + job roles Why organisations need some type of structure? All organisations need some type of structure to operate productively. Even a small firm will have specific job roles for the staff, so there may be a general manager, along with technical experts and others responsible for sales and accounts. An Organisational structure shows all the different job roles and it also shows who is responsible for who (chain of command). Organisational structure shows the span of control. Span of control means how many people a person is responsible for. It lets all employees know who their line manager is - businesses need to know this in order to operate efficiently. Organisational structures are usually shown on an Organisational chart. There are 3 main types of structure: . Flat structure This is an example of flat Organisational structure. A flat structure usually has 2 or 3 levels and the chain command is frequently short in a flat structure. The advantages of a flat structure are highlighted below: * Easy to make decision * Communication is easier * Owner or manager has greater control over the staff * Owner or manager will know what is happening on the shop floor * Staff tend to have more independence and job flexibility We usually see a flat structure in smaller organisations with few employees. 2. Hierarchical structure This is an example
