To: Catriona Johnston From: Aman Mutneja Reff: Human Resource Manager (Thorpe park.) Introduction: This report written on the 16th of October 2002 is to give a detailed report about the Human Resource department of a company. For this purpose, Thorpe Park has been selected as the study company. Task 1-Human Resource function: Introduction: 'Human Resource means using people as an asset to achieve the company's goals and objectives.' The main concerns of the human resource department are: > Planning a successful campaign > Equal opportunities to all > The contract terms and conditions > Training and investing in training > Personal records and its protection > Grievance and disciplinary procedures > Management of the employees > Rewards for work > Welfare of the employees Findings: .1 The Human Resource department The human resources department at Thorpe Park has three different managers. Their structure and main functions are as follows: . Recruitment manager The recruitment manager at Thorpe Park is responsible for recruiting permanent and seasonal staff. The manager has to advertise the jobs on the local press and other appropriate places. The manager at Thorpe Park is also responsible for deciding work experience positions and other recruiting responsibilities. 2. Training manager The training manager at Thorpe Park is responsible for
Operational Issues in the BPO industry Project Details Objective of the project This project will consist of a thorough study on the various operational issues involved in the BPO industry. The project would focus on the detailed study of these issues in some of the BPO companies. These companies will be studied in depth. The various issues involved in capacity management, service levels and contracts process would be analyzed and compared. Methodology adopted Phase 1: The first phase of the project involves secondary research on the Indian BPO industry and current issues faced by this segment. The literature survey would also involve a study to understand the issues that are involved in a typical call center. The companies to be visited will also be chosen in this phase. Phase 2: This phase would involve a study of selected BPO companies. A couple of visits to the company were made to understand the nuances of the various problems faced in the operations of the company. They were analyzed across different parameters. The questionnaire that was used to get the information is attached in Appendix 1. Business Process Outsourcing Business process outsourcing is defined as the delegation of the ownership, administration and operation of a business process or processes to a third party or to an external service provider. A customer servicing BPO company is typically
As Mayfield has many department areas, I have decided to mainly focus on the IT department of the college.There are two main aspects of the IT department, which is; THE PRACTICAL -
Task 1 INTRODUCTION The business, which I have decided to base this assignment on, is Mayfield School And College. The school has a large ground area with 6 additional buildings placed separately around the school site. As Mayfield has many department areas, I have decided to mainly focus on the IT department of the college. There are two main aspects of the IT department, which is; > THE PRACTICAL - this involves the use of computers, with a qualified teacher or supervisor within the room to assist students. > THE THEORY - this involves taking part of sitting within a classroom with the traditional board and pen method of teaching. Each lesson is taught by an IT teacher that is responsible for each student. The teacher is obliged by law to be trained either visually or verbally on how to conduct of all health and safety aspects in how to keep students safe within each room. The head of the IT department is Miss Christina Botha, these responsibilities would be part of her responsibility, to make sure all teachers know how to use equipment within a proper manner and know all fire drill regulations and first aid helpers. This should be taught to the employee during training. As all other business Mayfield has to obey by the Health and Safety laws. The health and safety law is a UK legislation running since the mid-nineteenth century, the main legislation that is run
INTRODUCTION In September 2000 Westminster College merged with Kingsway College to form one of the largest Further Education College in London; Westminster Kingsway College. Westminster College itself was set out on four sites and Kingsway College over three sites. In practice however, Human Resources staff from both former colleges have worked with representatives of the recognised Trade Unions producing harmonise procedures, which went to the governing Body for approval. However, the legislation declared that in such cases colleges should go to the borough where the college had the greatest floor space. This meant a great deal of organisation in all the functional areas of the college, all of which are now in place. The principal Richard William runs the college and under him are five directors including the newly created post of human resources Director. At the management level below, is the personnel Manager for the merged of the college and now (since January, 2001) has responsibility for Training and Development. Before the merger, there was no Human Resource Department, but a Personnel Department whose major function was recruitment and selection and general personal tutor. Training and development and performance management was carried out by a Quality Management Department. Under the new human Resources Director the department now has responsibility for
Study the most important aspects of the human resource development and other activities and the human welfare in the result of such activities.
DEDICATION We dedicate our report to our respected teacher Prof. E. Din, who taught us with the great affection and dedication and let us understand how to manage human resource at organizational levels in a proper manner and how to analyze the selection and recruiting processes. We feel proved to present this project in the hand of the scholar of the new modern era. He gave us a prestigious knowledge about the different aspects of human resources management, due to which we are able to write this report. PREFACE The primary objective of underlying the assessment review is to study the most important aspects of the human resource development and other activities and the human welfare in the result of such activities. This report is written on Shaukat Khanum Cancer Hospital and Research Centre. We will observe the human resource activities and the job analysis. ACKNOWLEDGEMENT We are very thankful to Prof. E. Din for his guidance and for giving us a project on Human Resource Management. We are grateful to Management of Shaukat Khanum Memorial Hospital for their cooperation. We would like to thank Miss. Amna, acting director HRD, who gave her precious time to provide us information on different aspects of the human resource development processes at SKMCH&RC. We would not have been able to complete this project without her cooperation. SHAUKAT KHAUM MEMORIAL CANCER
Task 1 (E1, A2) Responsibilities of HR Department For this task, I will show the responsibilities covered by the human resources function within the business and show thorough understanding of the importance of these resources to the business. To get A2, I will show a critical understanding of the contribution that effective human resources management can make to improve the competitiveness of the business and illustrate the points effectively. A businesses human resources department have to plan carefully to ensure they have the right number of suitable employees for their needs. To do this they need a good understanding of the labour market in the areas where they operate. These are the following labour market factors for human resources planning: Local employment trends Local skills shortages Competition for employees Availability of labour Human resources planning also involve looking at how labour is organised within the business. The human resources planning department of Boots is concerned with getting the right people, using them well and developing them in order to meet the goals of the organisation's aims successfully, it is necessary to identify the means of using people in the most effective way and to identify any problems that are likely to occur (for example in recruiting the best people), and the coming up with solutions to the problem identified.
What are the main features of the Organisational Culture of Management within The Technical Studies Institute ? Investigating staff attitudes to present management styles and management related issues.
What are the main features of the Organisational Culture of Management within The Technical Studies Institute ? Investigating staff attitudes to present management styles and management related issues. Name : Ayaz Iqbal. Registration Number : 5080. Module Name : Leadership and Strategic Management. Tutors Name : Mr. Jeremy Edward Salisbury. Date of Submission : 1-9-2002.. CONTENTS. Introduction ..............................................................3 Literature review.........................................................6 Investigation............................................................13 Analysis..................................................................16 Conclusion...............................................................27 Appendices..............................................................30 References...............................................................36 INTRODUCTION. Many lecturers at the Technical Studies Institute would often sit together in their free time complaining about management, a management who has organised one of the easiest working days of an educational establishment, but also one of the highest paid jobs too. It is also curious that a noticeable group of these lecturers have been there for at least ten years. There was a need to find out the nature of complaints by so many lecturers, whether
GCSE APPLIED BUSINESS UNIT 2 COURSEWORK MILLIE GREEN Table of contents Page Section A Page Section B Page Section C Page Section D Introduction Asda was bought - or 'became part of the Wal-Mart family' - on 26 July 1999 for $10.8 billion. Since then, Asda claims that it has gained one million new customers. It is converting some stores to Wal-Mart's super centre format under the ASDA-Wal-Mart banner. The Wal-Mart name first appeared in the UK in July 2000, when the Asda-Wal-Mart super centre opened in Bristol. Two more Asda-Wal-Mart super centres opened in 2000, and it is likely that another ten will open by 2008. A1/2 Stakeholders & their interests A stakeholder is any one person or organisation that has an interest in a business. A corporate stakeholder is a party who affects, or can be affected by, the company's actions. The stakeholder concept was developed and championed by R. Edward Freeman in the 1980s. Since then it has gained wide acceptance in business practice and in theorizing relating to strategic management, corporate governance, business purpose and corporate social responsibility(CSR). Customers- These are the people that have used or still use ASDA. Customers are directly affected by the business'
Managerial Organization PROJECT REPORT PROGEON Presented to Asst. Prof. Sourav Mukherji On September 13th, 2004 By Group No. 12 Peeyush Agarwal (Roll No. 0411112) Abhinav Thakur (Roll No. 0411071) Amit Gandhi (Roll No. 0411074) Sunil Khaitan (Roll No. 0411126) Sarguna Raja (Roll No. 0411119) Mahesh S (Roll No. 0411106) INDIAN INSTITUTE OF MANAGEMENT BANGALORE TABLE OF CONTENTS INTRODUCTION 2 . SUPERORDINATE GOALS 2 2. STRATEGY 2 3. STRUCTURE 2 4. STAFF 2 5. SKILLS 2 6. STYLE 2 7. SYSTEMS 2 CONCLUSION 2 INTRODUCTION Objective of the project This project will consist of a thorough organizational study of Progeon, the BPO subsidiary of Infosys, on the lines of McKenzie's 7-S framework. The framework would be loosely adhered to and each of the S' will be analyzed along different dimensions. Methodology adopted Phase 1: The first phase of the project involved secondary research on the Indian BPO industry and Progeon in specific. It included information gathering on Progeon, its competitors, current market scenario and potential threats. Phase 2: This phase involved a visit to Progeon to communicate first-hand with the various head of departments and the employees to get a "feel" of the organization and clarify doubts and issues that came up during phase 1. We also benefited from the structured tour of the facility and a one-hour presentation on
Business at work assignment on alliance and Leicester. Assignment On Alliance And Leicester For Business At Work - Unit 1 The objectives of Alliance and Leicester are: Ø To provide a wider range of mortgage investment, personal banking and insurance products [car insurance, home insurance etc], cash transmission services [making the money more accessible to the customer] and corporate banking facilities that is high in quality and competitive in price. Ø To increase the value of the stock [shares] the shareholders have in Alliance and Leicester. [To grow shareholder value]. Ø To become the most customer focused financial services organisation [To always put the customer and their needs first]. Ø To train their staff and to invest more in the training of their employees. Ø To build a more efficient and customer focused organisation. Ø To make a larger profit then in 2000. Ø To make larger cost savings by the end of 2003 based on the cost savings of 2000. Alliance and Leicester are achieving these objectives by making sure they put the customer first by making their products available through a larger range of convenient ways to their customers. Such as Internet banking, ATMs and branches. This is followed by a high quality of personal service. Alliance and Leicester have increased the number of staff in their call centres and