The culture of the organisation is the technique in which things are done within the organisation, principles and behaviours are directly linked.
The culture of the organisation is the technique in which things are done within the organisation, principles and behaviours are directly linked. If employees share the principles of the organisation this will be reflected in personage behaviour and as a result in the organisation's behaviour. It is therefore significant for the organisation to generate the paramount worth standards, in behaving in a moral mode or to think about the requests of individual clients. Many modern organisations create values statement, which they publicise widely to employees and other stakeholders. For example a values statement could be like: -We put our customers first -We are professionals -We respect each other -We work as a team -We are committed to continuous improvement It is essential that these values statements go well beyond simply being words on paper. They need to be represented in reality of everything that an organisation does. Sainsburys value statement is - "we put our customers first" and "we respect each other". Sainsburys has always been a success treating their newcomer employees. Also the managers are welcomed and respectful to the new employees, which make them more confident and stable. All organisations consist of groups of individuals whose morals, styles and behaviours are likely to be different in some ways while being comparable in other ways. It is vital
Monitoring and evaluating customer service
M3 In this coursework, I will explain why monitoring, evaluating the customer service is important, and how this improvements helps the customer and the organisation. Improving the customer service is important to the customer, as it will make it easier for them to use the store. Improving the customer by making it more consistent will help most customers get satisfaction. It will make it easier for the customer to be able shop safely as the employees would be trained in a certain way so they would not sell any products restricted to the people below certain age. Training will help employees have good knowledge of the products, which will help the customer to make choice more accurately. Training provided to the employees will also develop their interpersonal, presentation and communication skills, which will make the employees aware of how to treat the customer to make them feel more comfortable while talking to them. Customer will find it simple to communicate with the sales assistant, as the staff will be trained to interact with the customer in appropriate way. By monitoring the staff, organization can keep improving the staff as the business progresses. Getting feedback from the customer could improve the customer service for the customer constantly will help the customer to get organisation improved in way that best suits them. Feedback can be given using the comment
Use of computers in teaching and training.
Use of computers in teaching and training Use of computers in teaching and training Computers have become an integral part of modern day life and are becoming increasingly important as teaching and training tools. In the work place and many educational institutes computers and networks have become commonplace. This allows companies and educational establishments to utilise many possible computer training and education techniques. Today the use of computer based training and education covers a very broad spectrum of uses. This essay will explore the use of computer based education and training in the area of staff training. The advantages and disadvantages of this computer-based training will be discussed and the facilities available will also be explained Many companies now use computers in staff training and education. Computers are used as both a resource to present information and as a tool to develop practical expertise in staff. Computers can be used as a resource to present information because of presentation programs such as Microsoft PowerPoint. This presentation package can be used for basic training such as an employee induction, the presentation could give information about the company and what the employees will be doing. Computers can also be used as tools because they can help develop employees practical skills e.g. an employee who would be working with
Health safety/cleanliness and hygiene- the Trafford Centre use practice and procedures such as CCTV cameras (322)which examining the inside and outside of the trafford centre for your safety
Practice and procedures I am now going to examining the practice and procedures of 2 organisations in the 6 areas. Which are: * Health safety/cleanliness and hygiene- the Trafford Centre use practice and procedures such as CCTV cameras (322)which examining the inside and outside of the trafford centre for your safety. They also have Non-Uniform Police waking around with the Public to ensure your safety and catch out thieves. The toilets are cleaned regularly and they have Evan won an award for "the best loo". There is a first aid room in the trafford centre and they operate a non-smoking policy in the Centre. * Staff levels/staff quality/training - all staff at the trafford Centre have an induction program, which trains them in pacific areas. They teach product Knowledge how to deal with complaint first aid and what kind of products and services they offer. Some of the staff are trained in advanced levels of first aid. They have set accident and procedures to ensure the wellbeing of customers that have be followed by the staff. All staff are requited locally and have appraisal interviews. They employ 7000 people including 160 cleaners. * Levels of service offered /reliability/constancy.- at the centre there is a wrist band id service this is where Yong children have a wrist band with there name and parents/guardians number so they can be contacted if they get lost. The
Managing Diversity
Tyrus Woods Chapter 4: Managing Diversity Managing Human Resources Tue & Thur February 14, 2006 Diversity can be defined as a collection of individuals bringing together varied demographic, cultural, human, intellectual, and philosophical differences to help create an environment that honors and respects those differences in a safe and supportive environment. Chapter four (4) which explores ever facet of diversity from management, affirmative action, individual versus group diversity, resistance to diversity and more obvious diversity as it relates to race, and sex. Corporations must effectively manage diversity in order to be successful. When companies fail to consider or exclude certain people because of their group membership creates a counterproductive environment. This is especially important since white Americans no longer make up the substantial majority of the workforce. In 1990 White Americans represented 79.1 percent of the workforce. By 2010, White Americans will represent only 69.2 percent. In California for example, the future is already present with non-whites accounting for more than half of the population. Americans often confuse diversity with the poor, minorities and women. However, when you examine industries such as engineering for example, most doctorates are granted to people whose native language is not English. The Technology and
Reaction Paper on Pirates of Silicon Valley. Bill Gates and Steve Jobs
Jacqueline B. Concepcion BSIT-II / Block 5 Reaction Paper on “Pirates of Silicon Valley” After watching the Pirates of Silicon Valley, I have learned lot of things. The movie was entertaining and interesting because it is about the history of computers and information technology itself, which I am pursuing for a career. I was also inclined with the cast because of their good portrayal of their characters. There were no dull moments in the movie. The time was well divided because it shows all there is to know about the Apple and the Microsoft Company. The story revolves on the humble beginnings of computers, particularly the beginnings of the Apple Computer Corporation established by Steve Jobs and Steve Wozniak and Microsoft Inc., established by Bill Gates and his colleagues. It also features company such as IBM and Xerox. The movie shows how the two companies became successful and how they compete against each other for success, but in the end, team-up together to make a better world of technology. I was amazed on how Steve Jobs and Bill Gates made their respective companies successful and productive to all people, but a bit disappointed on how they did it. Before being completely successful they have gone through many challenges, and they have committed many unethical doings. Apple copy ideas from Xerox, while Microsoft
Human resources in Botanic Inns Botanic Inns try to make sure that their staff and business can work safely and effectively. Human resources staff involve looking after: * Recruitment, retention and dismissal
Human resources in Botanic Inns Botanic Inns try to make sure that their staff and business can work safely and effectively. Human resources staff involve looking after: * Recruitment, retention and dismissal * Working conditions *Health and safety *Training, development and promotion *Employee, organisations and unions Recruiting and retaining the right employees is important for the business. So staff are protected by rights by employment laws as well as by employee organisations and unions the following acts as follows: #The Employment Rights Act #The Sex Discrimination Act #The Race Relations Act #The Disability Act Botanic Inns provide a more flexible work force and operate methods of working. Botanic Inns will then be able to attract a wider range of applicants for any vacancies and retain exciting staff the company already has invested. The staff are more likely to be motivated and committed in their job. Regarding to this certain areas may be considered * Managers may need to change management practices to manage flexible workers *Managers may need to develop alternative methods of communication to ensure flexible workers are kept up to date *Managers must be able to maintain continuity and cover Shortage of work, retirement and redundancy policy If there is shortage of work or for any reason an employee can't work Botanic Inns will then replace
Use of computers in training.
Use of computers in training Computers have become an integral part of modern day life and are becoming increasingly important as teaching and training tools. In the work place and many educational institutes computers and networks have become commonplace. This allows companies and educational establishments to utilise many possible computer training and education techniques. Today the use of computer based training and education covers a very broad spectrum of uses. This essay will explore the use of computer based education and training in the area of staff training. The advantages and disadvantages of this computer-based training will be discussed and the facilities available will also be explained Many companies now use computers in staff training and education. Computers are used as both a resource to present information and as a tool to develop practical expertise in staff. Computers can be used as a resource to present information because of presentation programs such as Microsoft PowerPoint. This presentation package can be used for basic training such as an employee induction, the presentation could give information about the company and what the employees will be doing. Computers can also be used as tools because they can help develop employees practical skills e.g. an employee who would be working with the companies database would probably be trained on a
Abbey PLC main activityAbbey PLC is a nationwide bank that provides finance accounts and services to the public and its customers. It is the biggest leading bank that only focus's on UK personal finance services
Contents: Page: Business studies assignment-how a business works (Abbey PLC Bank) Q1 (P1) Show a good understanding of how the business works as a whole Abbey PLC main activity Abbey PLC is a nationwide bank that provides finance accounts and services to the public and its customers. It is the biggest leading bank that only focus's on UK personal finance services. The main activity of Abbey is to give and receive money to its customers, in regards to bank accounts, personal loans, mortgages and long term investments including life insurance pensions, general insurance and savings. The main functional areas in abbey are human resources marketing, finance, and manufacturing department. The main branches in London are located at 406 strand, London wc2 rorne,l34Piccadilly, London w1j odn, 165 oxford street w1p 2jp, 306 high Holborn, London w1cv 7jz, 14a Hanover square London w1s1jl. Abbey is more than just one of the UKs leading personal financial services organisations it is also part of Group Santander, the world's ninth largest bank, serving 63 million customers in 40 countries. There are several ways customers can access Abbeys services such as via the internet, branch and telephone. Abbey encourages people to join there bank by advertising the low rate loans and high rate interests. PICTURES OF LOAN RATES AND OPENING HOURS The type of jobs abbey offer are
Performance management
WPA needs to manage the performance of its employees effectively if it is to remain competitive. There are many methods that WPA can use to manage the performance of their employees. These methods include: * Appraisal systems: Performance management is the system in which the employees are reviewed at regular intervals so they are monitored to tell the employer how they perform in their jobs. This is usually be carried out by the employee's manager, however it is practical to include in the system. Self evaluation: This is where the employee reviews their own performance. Peer evaluation: This involves an employee being reviewed by colleagues who are at the same level or even lower than the employee being monitored. Regular appraisal helps WPA to improve the performance of the workforce; feedback is given regularly which allows WPA to easily identify if there is a problem, WPA also have a staff suggestion theme called 'think' this allows the employees to discuss and forward their views so that they are heard. The motivation of the employees are improved as if an employee is working well they may be grateful for some encouragement and a work of thanks, however on the other hand if the employee is not doing so well they need to be told and they need to know what is expected, if the performance is low WPA provide training and support and if it is consistently
