consistent and reliable customer service contributes to customer satisfaction
BTEC First Diploma in Business Unit 2 Developing Customer Relations Introduction: In this Assignment I want to describe how consistent and reliable customer service contributes to customer satisfaction, explain why presentation, interpersonal and communication skills are important to customer service. And I will also anticipate and meet the needs of at least three different customers in a range of situations. Task 1 In this task I should describe how consistent and reliable customer service contributes to customer satisfaction. The national consumer council believes that smart businesses should ensure that the same member of staff deals with an individual customer from the beginning to the end what means if you welcome a customer you should try to deal with the customer and help the customer till the customer wants to go or dos not need your help anymore or till he buy something. Whilst this is the ideal, it isn't always possible. Therefore, most organisations provide special training to staff to ensure that each person has the same approach with external customer. This is likely to focus on the following aspects of the job. * Scope of job role - You should know what you can do and what you can not do as part of your job and the type of issues you must refer to a supervisor. This should not stop you using your initiative to resolve a straightforward problem quickly, for
Growth of a Business
GROWTH OF A BUSINESS When a business grows in size it will need more staff to carry out:- *Existing jobs e.g. in a chocolate factory it may need more people to operate the production lines it it moves from 4 to 5 lines. *New jobs e.g. if a company expands to overseas it will need to recruit staff who are capable of speaking foreign languages. When existing jobs are being expanded, human resource specialists simply need to copy existing practice on a larger scale. They can do this by interviewing more people and advertising more widely etc. More detailed thought is needed if new jobs are to be created. This is even more important if the jobs being created are different to the jobs that already exist within the company. If Norwich Airport they would need to employ a lot more security guards. This would be due to the increased numbers of passengers going through the airport and the terminals. If Norwich Airport started to fly to new destinations they would need new staff who could speak the language of the country. They could do this training their existing staff to speak the languages or they could recruit externally people already with the capability to speak those languages. CHANGING JOB ROLES WITHIN THE BUSINESS In recent years there has been a decline in standardised jobs. The change of a job role is usually down to changing and advancing technology. This involves
Why were some forms of opposition more successful than others in the period 1798-1921?
Why were some forms of opposition more successful than others in the period 1798-1921? The Act of Union, 1801. Ireland was to be joined to Great Britain into a single kingdom, the Dublin parliament was to be abolished. Ireland was to be represented at Westminster (all were Anglicans), the Anglican Church was to be recognised as the official Church of Ireland, no Catholics were to be allowed to hold public office and there was to be no Catholic Emancipation. Immediately we can see from this that any form of opposition would be to destroy this act. Fundamentally it destroyed all catholic rights and forced them to renounce their Catholic faith and take on a Protestant one. In Ireland Daniel O'Connell developed a reputation for his radical political views. By the early 1920's the Irish people started to listen to O'Connell's views and he gathered a large group of supporters. O'Connell had many aims in his political career. O'Connell's goal was to repeal against the act of union. When the Act of Union was passed in 1801 it did not help the Irish. It simply brought problems and distrust to the Irish people. O'Connell organised a meeting to discuss the repeal of the Act of Union, three quarters of a million Irish turned up. They were known as 'Monster Meetings'. We can see that O'Connell successfully created an Irish nation movement and completely changed the British view of the
Why did Henry VIII break from the Roman church
Why did Henry the VIII break from Rome? Henry the VIII broke from Rome because of four main reasons: money, control and power, religion and succession. Some of the four main reasons are linked together as one is important for the other; one example is succession which is linked to power. By having a son he thought it would maintain his power at the throne when he was no longer ruler. I think that power was the most important reason. I think this because if he broke away from the Church of Rome, he could take control of the church. This meant that he could unlock the riches that the church held. By doing this he could pay for the wars he fought and the power he had over his people. He also would have more money to leave in the treasury, not only for himself but future generations. The money would lead to power; his greatest desire. To carry this power on he wanted it to be entrusted in a son. All the reasons link together to show his need for power as king. One of the reasons why Henry broke from the Roman Church was because he needed money. When Henry was made king he was short of money because he had fought lots of expensive wars. Henry then noticed that the church had a lot of money. If he took over the church all of its treasury would be his. Source 1 states that "monasteries were very rich and owned about a quarter of the land in the country", so he could then close down
Compare the way in which Robert Louis Stevenson and William Golding use fable in "Lord of the flies" and "The House of Eld".
Compare the way in which Robert Louis Stevenson and William Golding use fable in "Lord of the flies" and "The House of Eld" A fable is a short story from which a generalised moral can be drawn. A fable usually contains magical features and talking animals. The settings are usually unrealistic and universal and the events are not literally true. Fables have a strong element of folk-tales, such as the repeating pattern of events and the pattern of three. Aesop's fables are well known fables. For example the story of "The hare and the tortoise" for which the moral is "plodding wins the race". Another is "The fox and the grapes" for which the moral is "It is easy to despise what you cannot get". Writers use this genre to present a message or to get their ideas across. They were probably used to teach children morals and make them easier to understand. "The house of Eld" was published in 1896 after the writers, Robert Louis Stevenson's death. It was written in Victorian times and after the industrial revolution. It was also written after the shock of Charles Darwin's theory if evolution. These events both had big influences on his writing it was written to get his message across, which to me is still unclear. But I do think that it may have something to do with changes in a society, much like the changes that occurred because of the industrial revolution and the theory of
A Gentleman or Lady - In The Victorian Era and in Oscar Wilde's, Importance of Being Earnest.
A Gentleman or Lady In The Victorian Era and in Oscar Wilde's, Importance of Being Earnest, it was stressed to be a gentleman and a lady. Everything you said, did, or wore was part as you defining yourself as a lady or gentleman. These standards also set guidelines on how you approached love. The connection between being a gentleman or lady and love were very strong during this era. In the Importance of Being Earnest, the main characters are good examples of ladies, gentlemen, and love. In some cases the characters defy the definition of a true lady or gentleman, but exemplify the world with all its faults and cares. A gentleman had many definitions or requirements. "He is one who never inflicts pain. He is mainly occupied in merely removing obstacles which hinder the free and unembarrassed action of those about him: and he concourse wit their movements rather that make them himself. His great concern is to make everyone at ease in their home. He is patient, forbearing, Christian, and resigned. He submits to pain because it is inevitable. He is religious, intelligent, and caring (Henry, 1847, p.1898-1899). All of the men in The Importance of Being Earnest, had gentleman like qualities, but we as reads are not quite sure if they are true gentlemen. For example, Algernon was educated, handsome and new of the best things in life. Jack calm and not boastful like his brother,
The Good Corn - review.
The Good Corn By: Kristi Bryson In a patriarchal society, a woman's role is to give birth to a child and nurture and care for it until it grows big enough to move out. The wife in the family is also supposed to do all the household chores such as cooking, cleaning, looking after the children and washing. What is a male's role? A stereotypical man is supposed to find a woman and impregnate her and get a job to support the family, so in other words, bring home the money. Usually, when a young female comes into the scene of a married couple, straight away you would think that there was going to be a love triangle between the husband and the young female. What reasons would give you this thought? Probably other books you may have read or other movies and possibly personal experience. In the short story, The Good Corn a combination of a patriarchal society and a love triangle is used with a bit of a twist. The Good Corn was set in the 1950's and at that time a housewife is what females were taught to grow up as because males were basically the only educated gender and this was because, most of the time, men are physically stronger and were thought to be wiser and suppose to be the more dominant sex. Joe Mortimer wasn't really the stereotypical male; he just made a living from owning a farm and sold cherries, onions, turnips and small animals like pigeons but he still
Adolescent Pregnancy
RH: Adolescent Pregnancy Final Inquiry Report on Inquiry Project Inquiry into Adolescent Pregnancy Allison Thornton University of Calgary Socrates is renowned for his inquiry based approach to learning. So when I decided I wanted to study issues in adolescent pregnancy, I started posing questions. What factors contributed to teen pregnancy? Are there causal risk factors for the girls who get pregnant? Are there certain characteristics that make a girl more at risk? What social factors contribute to adolescent pregnancy? I also wanted to address some issues like what supports are available for these girls and the availability or publicity of these supports. What are these girl's options? How acceptable socially these options are and possible trends as to the choice of options? What are the implications for social work practice? Social Issue? History has shown that there have always been children born outside of marriage. The stigma on the unwed mother has always been there, and has not changed. So why is this a social issue? The fact is that these unwed mothers are children themselves, and are believed to not be ready to have children of their own. Adolescent pregnancy is a social issue because of stigmas placed on these girls: socially, religiously, and economically (Cervera, 1989). Other factors that contribute to the social issue are the concerns about children
Religious Studies Coursework - Abortion
Religious Studies Coursework Christianity Melissa Parvis 5W 2006 . A. i. What is meant by the word or term "Abortion"? The dictionary states that abortion is: "The termination of a pregnancy by artificial or chemical means." So this means abortion is the premature artificial termination of a pregnancy that otherwise would continue to a birth of a possible healthy child. Although sometimes this happens on its own accord, this is called a spontaneous abortion or a miscarriage. Sometimes this can be very upsetting for couples wanting a baby but sometimes this happens so early on in the pregnancy the mother doesn't even notice. Procured abortion and miscarriage are both very different, abortion is purposeful and miscarriage is natural. Today there has been a rise in abortions. In 2004, for women resident in England and Wales the total number of abortions was 85,400, compared with 181,600 in 2003, a rise of 2.1%.Some of the public see abortions as a social dilemma, but others may say that this proves that women today have bigger ambitions and do not want to be weighed down by an unwanted pregnancy. This could hamper their chances of further education, promotion or leaving the mother unable to work full hours. Some people see abortion as murder. In 1861 abortion became a criminal act under any circumstances and it was punishable by imprisonment. It wasn't
The Nation's Fixation with Celebrity
The Nation's Fixation with Celebrity In today's society the word celebrity is everywhere. Whether you are reading a magazine, listening to the radio or watching the television you can find out all you want to know and more about your favourite celebrity. The word celebrity used to define people such as Frank Sinatra, Marilyn Monroe and Grace Kelly - people with talent, whose lives were far removed from the general public. Nowadays people such as Jade Goody, a runner up in a reality television programme, are splashed across the front pages of magazines and newspapers daily for their lives to be dissected by a 'celebrity' obsessed nation. However I believe we have to ask ourselves, how did our country become so fixated with celebrities. Yet it is not just the famous that fascinates us but the thought of fame itself this is partly due to reality television programmes such as 'Pop Idol' and the infamous 'Big Brother'. Whereas the generations before us saw the stars on their screens as gods and goddesses who were always made up to perfection, dressed impeccably and behaved discreetly and graciously, we see the likes of the Big Brother contestants demeaning themselves half naked and swearing at one another. These are the people we call celebrities! It is not surprising that such a large percentage of the population want to be famous, when you look at talent shows, such as Pop
