Working in a business environment
Outcome 1: Understand how to respect people at work. .1 Describe what is meant by diversity and why it should be valued. Diversity means that people are valued for their differences, meaning that they are placed in a job that is well suited to them, creating a more productive workforce. An example of this would be having a receptionist that has a bubbly personality, who is always smiling and willing to meet new people, as opposed to a grumpy, antisocial person who does not want to be there. It should be valued as it means everyone can produce their best work and people will work harder at a job they enjoy and are good at. .2 Describe how to treat other people in a way that is sensitive to their needs. To be able to be sensitive to other peoples needs, first you have to work out and decide what their need is, this could be either obvious or less obvious, for example they may use wheelchair. Once you have understood their needs, you need to work out and understand how to treat them. Carrying on with the use of a wheelchair, the employee should not be treated any differently than other employees in the sense that they should all have the same opportunities for progression in the workplace as others, however, to aid them on a day to day basis, it may be polite to hold open a door for them, or ensure that there is ample parking room in place. .3 Describe how to treat other
Contribution to innovation and change. Explain three points of innovation in a business environment.
Task 1 You have been asked to write an article for a magazine called "How to contribute to innovation and change within the organisation". . Explain three points of innovation in a business environment. Businesses that encourage innovation and creativity are more likely to succeed than those which don't embrace change. This can be achieved by: > exploiting new ideas > taking advantage of new technologies > leading the market rather than follow it 2. Explain why it is so important to review existing ways of working in a positive way, identify four ways for doing so. > Improve business processes to increase efficiency and productivity > Develop new and improved services to meet rapidly changing customer demands > Differentiate your business from your competitors to increase your market share > Take advantage of new technologies to enter potentially lucrative new markets > Attract and retain key staff by building a reputation as a dynamic, forward-thinking organisation. 3. Explain three benefits of teamwork when contributing to innovation and list three behaviours and attitudes which will support this innovation. > People with diverse talents, personalities, and backgrounds who are able to exchange their ideas freely set the tone for change. > Recognition that there's not just one correct way of doing things and being appreciated makes you want to be more
Skills and Knowledge Needed to Work In A Business Environment
Victor Stephenson-Henshaw Unit CU678 EDI Level 2 Certificate In Principles Of Business And Administration Unit CU678 – Work In A Business Environment Victor Stephenson-Henshaw Assessor – Rob Allen ________________ Understand How To Respect Other People At Work ,1 Describe What Is Meant By Diversity And Why It Should Be Valued Diversity can be differences in race, belief systems, physical appearance, mental capabilities, etc. It is also a variety of something such as opinion, colour, or style. Diversity should be respected and valued because not everyone is completely the same even in the example categories; they are not the same as everyone else. Some people like to eliminate what is dissimilar. Our opinions can lead to environmental problems such as violence and hatred because of diversity being a key ingredient to a good and safe environment. Everyone in the workplace is treated equally. Every individual has a unique something to offer and this can help the company. Diversity should be valued because without diversity, the company or the people at the work environment wouldn’t have knowledge on other cultures this can be helpful to the company as it opens the company or people to experience a different perspective other than the usual culture. Diversity should be valued because in case a unlawful discrimination may cost the company if
A Report on My Office Job Environment
A Report on My Office Job Environment To: Mrs McAulay From: Richard Jones Date: Autumn 2002-09-27 Introduction: 1. The aim of the coursework is to investigate how a real business communicates within the business and with the out side world. Then I will make decisions to decide weather the way they communicate is the best way or if it can be improved. I will look at different ways in which the business I choose communicates internally and externally. After I analyse my data I will decide if there could be improvements. 2. The business I am going to use is Industrial Fork truck Parts Ltd, the contact I have I have chosen is my mum she is a personal assistant at the work place and she uses forms of communication mostly to contact clients in other countries. Research methods: I hope to research the internal and external ways in which the company I have chosen communicate. I hope to collect this information from 4 sources, my mum, her boss the Internet and by books. I will collect as much information as possible to. It also helps me a lot that my contact is my mum and that she works locally my mum should be able to give me enough information to help me complete my research. Year 11 Communication studies Communication Methods: * Letters: a letter is a written form of communication mainly used for external communication. * Memo: a memo is a
Travel as a physical impact on the Environment
ENVIRONMENTAL ISSUES Travel as a physical impact on the Environment Was written in 2007 by Hajnalka Andrea Nagy (0706338) for Professional skills (BS 1107), tutor: Miss Marie Nolan The document contains 1214 words Executive summary In this report the importance of environmental issues is highlighted in relation with the travel and transport industry. There are some external factors that influence the travel industry and it is explained how they affect the environment. It is also highlighted that being environmentally conscious will be more beneficial for businesses on a long term basis. The aim of this report is to help decision makers in the travel and transport industry in their further decisions balancing appropriately between giving priority to environmental issues and making bigger profits over spoiling the environment. The report contains gathered data of different kinds of sources from government reports, market intelligence such as Mintel and Keynote reports, to BBC publications and national statistics. On-line articles like The Independent, The Guardian, The Observer and Financial Times provided additional information for being up to date. The key findings of this report are that although there are some negative environmental effects - by the usage of old vehicles and the increasing number of flights - that the travel and transport industry inflicts; on
Human Impact on the environment
Human Impact on the Environment Both graphs show a positive correlation which means there is a strong relationship between the rises in global temperature to the level of carbon dioxide in the air. It shows from the year 1800 - 2000 the air temperature has increased from -0.1°c to 7°c. This is an important change for the earth's average temperature, although it does not seem like much. The graph is varied where by between the years 1940 to 1980, it decreases and then increases, but the main trend it is that the global temperature is increasing. The second graph, which shows the rise in carbon dioxide, definitely confirms that there is a link between air temperature and carbon dioxide levels in the air. Because the rise in carbon dioxide, creates a greenhouse effect which forms an external layer around the earth, this prevents any of the earths heat to escape, the more this layer thickens the more it will be a disadvantage to the environment. From the year 1880 to 2000, there has been an increase of carbon dioxide in the atmosphere. As you can see on the bar chart above, there has been a major decrease of the thickness of ice in different parts of the arctic sea and in some parts; it has almost reduced half its original size. For example in Canada Basin the thickness of the ice was 3.5 between the years 1958 - 1976 and reduced to 2.1 between the years 1993- 1997. if this
External influences Economy Interest rates Most businesses will need to borrow money. The interest rate will affect how much it costs
External influences Economy Interest rates Most businesses will need to borrow money. The interest rate will affect how much it costs a business to borrow money. If the interest rate is high the money a business owes is more than before. A 20% interest rate rise would affect Cadbury's; they would have to pay extra money towards the loan. This too would affect Sainsbury's in the same way. Any interest rates that go up will affect a business because the business needs to make up the costs and the only way to do this is to higher the prices of their service or products. The company might have to borrow more money to pay for the interest rate going up. Competition Competition is where rival businesses aim their products at the same customers and try to win and keep their custom. Sainsbury's main competitors are tescos, Asda and Morrison's. They all sell food and household goods. Asda could sell more food than them so Sainsbury's would get less customers, Cadbury's main competition is Masterfoods, coca cola, Walkers and Rowntrees. If Cadbury in the next year didn't release any more chocolates or sweets and rowntrees released different sweets even though people would still buy Cadburys old ideas they would buy rowntrees new products. This way Cadburys would loose money and they would loose customers buying their products to the other companies. If Sainsbury's had a dyer
Business Culture & Strategy Analysis Of JD Wetherspoon
Business Culture & Strategy Analysis Of JD Wetherspoon Reported by: CHEN LING Assessor: CHEN JING Date: 7th December,2009 Content Page . Introduction.....................................................................3 2. Discussion........................................................................4 2.1 Section 1...........................................................................4 2.1.1 SPELT Analysis 2.1.2 SWOT Analysis 2.1.3 Guide lines 2.2 Section 2...........................................................................7 2.2.1 Shared Values& Taken for Granted Assumption 2.2.2 JD' Culture 2.2.3 Organisation Culture& Behaviour 2.2.4 Culture Comparison 2.3 Section 3...........................................................................9 2.3.1 Strategy theory 2.3.2 Strategy during 1980s and 1990s 2.3.3 Strategy in 21st century 2.3.4 Consider factors before changing strategy 2.3.5 "Business strategy" and "strategic choice" 2.3.6 Considered issues 2.4 Section 4...........................................................................14 2.4.1 Forces for changes 2.4.2 Business ethics leads to changes 2.4.3 Roles played in dealing with changes 2.4.4 Advices 3. Conclusion ......................................................................17 4. Recommendation ..............................................................17 5.
There are two main types of customer in the travel and tourism industry. These are internal customers and external customers.
Task A Introduction to customer service Customer service plays and important role in running any company, particularly in the travel and tourism industry. If customers receive good customer service hey will be happy and as a result they will keep using the company/organisation. Therefore, the company receives more business and in return make a decent profit. Good customer service involves working to customer need, Speaking on a respectful level sufficient product knowledge, being understanding to customers and remaining impartial, well trained staff, dealing with customer complaints promptly and efficiently, patience, providing alternative products or refunds, appearance (looking presentable), having good communication skills and working as a team. Bad customer service can contribute to customer dissatisfaction. Bad customer service involves poorly trained staff, being patronising to guests, ignoring the customers need. Ignoring customers valid complaints, having limited products available, providing a dirty and unclean environment, having a negative attitude towards customers and having a poor appearance which is unacceptable and unprofessional. Types of customers There are two main types of customer in the travel and tourism industry. These are internal customers and external customers. Internal customers are members of staff within an organisation or outside suppliers
How do humans affect the environment?
Tuesday, 08 May 2007 How do humans affect the environment? The condition of today's environment has been affected by many factors, some of which are positive, which benefit the environment, while other effects on the environment are negative meaning they damage or cause harm to the environment. One factor, which affects the environment, is humans. The negative ways, which we affect the environment are, through building, farming, pollution, and quarrying. However, there are some positive effects on the environment caused by humans such as, the conservation of endangered species, protection of the o-zone layer, and the conservation of the earths resources. This essay therefore will be set out into two main parts. The first of these two parts will discuss how humans have a negative effect on the environment; this will focus on the issue of pollution. Secondly, I will discuss the positive effects, which we have on the environment; this section of the essay will discuss conservation and the protection of the ozone layer. I will then conclude this essay by giving my personal view on how humans affect the environment and whether the overall effect is negative or positive. As, mentioned above there are many negative ways in which we as humans negatively affect the environment. One-way which we harm the environment is through our polluting. Polluting is a very important issue when
